Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

AILEEN JOSEPH

Summary

Highly motivated and driven towards continually improving her skills and knowledge to attain increased responsibility and new opportunities for personal growth and development .A versatile, well-practiced professional with a background in customer service, graphic design and Legal support.

Overview

3
years of professional experience

Work History

Prevost & Prevost Chambers

Paralegal
01.2023 - Current

Job overview

  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally, demonstrated proficiency by handing 5 to 10 client calls daily.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Conducted detailed client intakes and entered information into company database.

Clear Harbor

Customer Service Call Center Agent
04.2022 - 10.2023

Job overview

  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
  • Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.

The Nook Cafe

Sales Assistant
05.2021 - 02.2022

Job overview

  • Increased sales by building strong customer relationships and providing excellent service.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Boosted store revenue through upselling and cross-selling techniques.

The Nook Cafe

Graphic Designer
05.2021 - 02.2022

Job overview

  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Streamlined design processes for increased efficiency and faster project turnaround times.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
  • Created engaging social media graphics that drove user engagement and increased online visibility.

Education

Burslem College

Associate of Arts from Art Education
06.2020

University Overview

Skills

  • Exhibit Preparation
  • Database Research
  • Office Administration
  • Reception Management
  • Customer Service
  • Public and Media Relations
  • Social Media Marketing
  • Social Media Platforms
  • Microsoft Office
  • Document drafting
  • Client Communication
  • Problem-solving skills
  • Cash Handling
  • Administrative Skills

Affiliations

Affiliations
  • Norscaca
  • Waitu Kubuli Art Association

Timeline

Paralegal
Prevost & Prevost Chambers
01.2023 - Current
Customer Service Call Center Agent
Clear Harbor
04.2022 - 10.2023
Sales Assistant
The Nook Cafe
05.2021 - 02.2022
Graphic Designer
The Nook Cafe
05.2021 - 02.2022
Burslem College
Associate of Arts from Art Education
AILEEN JOSEPH