Highly motivated and driven towards continually improving her skills and knowledge to attain increased responsibility and new opportunities for personal growth and development .A versatile, well-practiced professional with a background in customer service, graphic design and Legal support.
Hi, I’m
AILEEN JOSEPH
Summary
Overview
3
years of professional experience
Work History
Prevost & Prevost Chambers
Paralegal
01.2023 - Current
Job overview
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally, demonstrated proficiency by handing 5 to 10 client calls daily.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Conducted detailed client intakes and entered information into company database.
Clear Harbor
Customer Service Call Center Agent
04.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
- Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
The Nook Cafe
Sales Assistant
05.2021 - 02.2022
Job overview
- Increased sales by building strong customer relationships and providing excellent service.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Boosted store revenue through upselling and cross-selling techniques.
The Nook Cafe
Graphic Designer
05.2021 - 02.2022
Job overview
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Education
Burslem College
Associate of Arts from Art Education
06.2020
University Overview
Skills
- Exhibit Preparation
- Database Research
- Office Administration
- Reception Management
- Customer Service
- Public and Media Relations
- Social Media Marketing
- Social Media Platforms
- Microsoft Office
- Document drafting
- Client Communication
- Problem-solving skills
- Cash Handling
- Administrative Skills
Affiliations
Affiliations
- Norscaca
- Waitu Kubuli Art Association
Timeline
Paralegal
Prevost & Prevost Chambers
01.2023 - Current
Customer Service Call Center Agent
Clear Harbor
04.2022 - 10.2023
Sales Assistant
The Nook Cafe
05.2021 - 02.2022
Graphic Designer
The Nook Cafe
05.2021 - 02.2022
Burslem College
Associate of Arts from Art Education