Alise.R. Defoe
50 Simon Bolivar, Roseau, Dominica,DMA
Summary
Customer service expert with a background in hospitality in the fast-paced service industry. Strong interpersonal communication skills focused on guest satisfaction. Skilled at attentive listening and providing tailored recommendations to meet individual needs. Provides structured service and work plans, balancing the needs of patrons and team members.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
Tropical Bay Cub
Dominica , WI
05.2023 - 07.2024
- Completed bar opening and closing procedures such as conducting regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Worked with distributors to add new products to bar menu
- Implemented drink prep procedures, significantly reducing wasted stock
- Explained daily specials and beverage promotions to exceed daily sales goals.
Substitute Teacher
Scoot Education
Newark, NJ
08.2022 - 04.2023
- Built and strengthened positive relationships with students, parents and teaching staff
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Upheld classroom routines to support student environments and maintain consistent schedules.
Loan Servicing Administrative Assistant
1st Security Bank
Mountlake Terrace, WA
02.2022 - 06.2022
- Processed loan extensions, checks, payoffs, and bankruptcy notices to address customers' loan service issues.
- Verified newly-loaded consumer, mortgage and commercial loans against established standards.
- Served as team leader for audit administrative staff with regards to new hire training and development.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Junior Clerk
Local Government Department
Dominica, WI
01.2018 - 08.2018
- Applied expertise in Microsoft Word, Microsoft Excel, and Microsoft Access to produce professional letters, memos, and reports
- Ensured confidentiality of inbound and outbound documents by maintaining accurate filing system for documents stored in both physical and digital format
- Managed incoming inquiries from clients and other stakeholders related to Local Government.
Customer Service Agent
Clear Harbor
Dominica, WI
07.2016 - 10.2017
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Identified customer concerns and asked clarifying questions to enhance problem resolution.
- Demonstrated patience by managing diverse and challenging customer inquiries
- Resolved customer/client problems and internal issues quickly, urgently and professionally.
Education
Bachelor of Science Marketing/ Business Management -
Grambling State University
Grambling, LA12.2021
Associate of Arts Office Management -
Dominica State College
Dominica, WI04.2016
Skills
- Microsoft Office Suite proficiency
- Calendar management
- Communication and Team collaboration
- Scheduling
- Stress Tolerance
- Experience in leadership
- Sales techniques
- Complaint Handling
- Guest Relations
- Team direction
Timeline
Bar Supervisor
Tropical Bay Cub
05.2023 - 07.2024
Substitute Teacher
Scoot Education
08.2022 - 04.2023
Loan Servicing Administrative Assistant
1st Security Bank
02.2022 - 06.2022
Junior Clerk
Local Government Department
01.2018 - 08.2018
Customer Service Agent
Clear Harbor
07.2016 - 10.2017
Bachelor of Science Marketing/ Business Management -
Grambling State University
Associate of Arts Office Management -
Dominica State College
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