Hi, I’m
Althia Bonit
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
2
Certification
Work History
Aiera, Inc.
Financial Transcription Editor
04.2022 - 08.2023
Job overview
- Edited AI generated live and published transcripts from financial events using dictation and transcription software and equipment.
- Reviewed financial and stock market data for accuracy, correcting grammar and syntax errors before submission to client.
- Referred to variety of financial sources to prevent mistakes in financial terms.
- Reviewed documentation for compliance with requirements and accuracy of information.
GrowthMasters LLC
Digital Marketing Freelancer/ Conversation Closer
09.2021 - 08.2023
Job overview
- Monitored online trends, conversations and innovations to optimize strategies.
- Respond to leads using pre-written messages and own custom responses
- Manages responses from leads and catalogue them in a CRM
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Measured and evaluated brand digital performance to present weekly findings to management.
Big Edge Financial Express
Lead Front Desk Coordinator/Loans Officer
01.2014 - 11.2021
Job overview
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed and implemented marketing campaigns to attract new customers.
- Processed loan applications and monitored progress from start to finish.
Bridgevine, Inc.
Customer Service Representative Supervisor
05.2011 - 07.2013
Job overview
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
Education
University of The West Indies, Open CampusRoseau, Dominica
Bachelor of Science from International Management
10.2021
Skills
- Customer Satisfaction
- Financial Documentation
- Data Integrity
- Research
- Mistake Correction
- Critical Thinking
- Transcription
- Document Accuracy
- Payment Processing
- Resourceful and Reliable Worker
Certification
- Anti-Money Laundering & Compliance, 767 Compliance - September 2020
- Customer Service Professional Training - May 2021
Interests
Passionate about humanitarian and volunteering initiatives, I have dedicated my time and energy to making a positive impact on society. My volunteer work spans organizations like Israaid, Red Cross, and the UN World Food Program, where I have contributed to various humanitarian projects. Additionally, I've actively participated in social and religious youth groups, addressing critical issues such as teenage pregnancy, safe sex, and drug use. My commitment to these causes reflects my dedication to community betterment and fostering positive change.
Languages
English
Native language
French
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Financial Transcription Editor
Aiera, Inc.
04.2022 - 08.2023
Digital Marketing Freelancer/ Conversation Closer
GrowthMasters LLC
09.2021 - 08.2023
Lead Front Desk Coordinator/Loans Officer
Big Edge Financial Express
01.2014 - 11.2021
Customer Service Representative Supervisor
Bridgevine, Inc.
05.2011 - 07.2013
University of The West Indies, Open Campus
Bachelor of Science from International Management
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