Amy Polydore
Canfield East,Dominica
Summary
Experienced financial professional with administrative, relationship-building and interpersonal communication abilities. 14-year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.
Overview
14
14
years of professional experience
Work History
Post Closure Support
CIBC First Caribbean Int'l Bank
02.2023 - 06.2023
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
- Set up, stored and shipped customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Vendor, Premises and Security Management
- Implemented best practices for managing confidential client information securely throughout the post-closing process.
- Coordinated with title companies to obtain necessary documents, expediting the closing process.
- Contacted customers via mail, telephone and email to relay closure of their accounts and further queries.
Operations Supervisor
CIBC First Caribbean International Bank
01.2014 - 01.2023
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Saved on labor, supplies and equipment costs and adhere to company budgets.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Transaction Processing Officer
CIBC First Caribbean International Bank
01.2011 - 01.2014
- Provided exceptional customer support by addressing inquiries or concerns in a timely manner, maintaining professionalism and empathy throughout interactions.
- Collaborated with cross-functional teams to identify opportunities for process improvements in the transaction lifecycle.
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
- Exceeded performance targets for transaction processing accuracy, speed, and volume, demonstrating a strong commitment to excellence in all aspects of the role.
- Settled funds and verified accuracy in internal accounting system.
- Prevented potential fraud incidents through vigilant monitoring of suspicious activities and immediate escalation to appropriate parties.
Client Services Officer
CIBC First Caribbean International Bank
01.2009 - 01.2011
- Used Microsoft Office to prepare and submit database statistics, graphs and charts to accurately track customer queries
- Communicated with clients regarding account services, statements, and balances.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Education
MBA -
MIU City University Miami
12.2024
Supervision and management 1&2 -
University of Waterloo
12.2022
Developing Leadership Presence -
University of West Indies
12.2021
Bachelors' degree in Marketing -
Ashworth College ATL
12.2014
Associates Degree in Business Administration -
Dominica State College
12.2008
GED -
Castle Bruce Secondary School
Castle Bruce, Domimica12.2006
Skills
- Calculations Review
- Spreadsheet tracking
- Document coordination
- Data Collection
- Customer Communication
- Bank Secrecy Act BSA
- Regulatory Compliance Awareness
- Customer service and assistance
- File Auditing Expertise
- Dependable and Responsible
- Microsoft Office
- Data Entry
Work Phone
767-2557926
Awards
- Student of the year award (Castle Bruce Secondary, 2006)
- Leadership award (Castle Bruce Secondary, 2006)
- Most disciplined Female (Castle Bruce Secondary, 2006)
- School Spirit (Castle Bruce Secondary, 2006)
- CIBCFCIB captain's choice awards for being a team player.
- CBSS Alumni award for keen contribution to society.
References
- Mrs. Mandy Joseph, Acting Operations Manager, CIBC First Caribbean International Bank, Bridge Street, St. Lucia, 758 45611414/758 4844099, mandy.joseph@cibcfcib.com
- Mr. Andre Cadogan, Country Manager, CIBC First Caribbean International Bank, Church Street, Grenada, 473 4056659, Andre.cadogan@cibcfcib.com
- Ms Marie-Therese Johnson, Manager, AID Bank, Roseau, Dominica, 7672356119
Timeline
Post Closure Support
CIBC First Caribbean Int'l Bank
02.2023 - 06.2023
Operations Supervisor
CIBC First Caribbean International Bank
01.2014 - 01.2023
Transaction Processing Officer
CIBC First Caribbean International Bank
01.2011 - 01.2014
Client Services Officer
CIBC First Caribbean International Bank
01.2009 - 01.2011
MBA -
MIU City University Miami
Supervision and management 1&2 -
University of Waterloo
Developing Leadership Presence -
University of West Indies
Bachelors' degree in Marketing -
Ashworth College ATL
Associates Degree in Business Administration -
Dominica State College
GED -
Castle Bruce Secondary School
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