Summary
Work History
Education
Skills
Timeline
OfficeManager

Anessa Laurent

St. David

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty to brand/company

Work History

Customer Service Representative

Clear Harbor
01.2024 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company policy information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers

Education

High School Diploma -

Castle Bruce Secondary School
Castle Bruce, Dominica
07.2022

Skills

  • Product Promotion
  • Reading Comprehension
  • Active Listening
  • Company promotion/branding
  • Decent typer
  • Able to multitask

Timeline

Customer Service Representative

Clear Harbor
01.2024 - Current

High School Diploma -

Castle Bruce Secondary School

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Anessa Laurent