Anthia Smith
Tan Tan ,Dominica
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
12
12
years of professional experience
Work History
Waitress/Bartender
Bell Hall Beach Spot
Bell Hall , Dominica
11.2023 - 05.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
Customer Service Representative
Clear Harbor
Roseau, Dominica
09.2012 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Isaiah Thomas Secondary School
St.Joseph, Dominica 06-2010
Skills
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Order Accuracy
- Dining customer service
- Beverage Preparation
Timeline
Waitress/Bartender
Bell Hall Beach Spot
11.2023 - 05.2024
Customer Service Representative
Clear Harbor
09.2012 - 05.2023
High School Diploma -
Isaiah Thomas Secondary School