Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Bilinda Bellot Ferris

Liberta St. Paul's

Summary

Accomplished Executive Housekeeper with a proven track record at Pineapple Beach Club, enhancing operational efficiency and guest satisfaction through expert team leadership and innovative training programs. Skilled in inventory management and customer relationship management, I excel in fostering eco-friendly practices and achieving high standards of cleanliness, significantly improving service quality and performance.

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.



Overview

18
18
years of professional experience

Work History

Housekeeping Supervisor

Sandals Grande Antigua Resort & Spa
11.2022 - Current
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Assistant Executive Housekeeper

Royalton Luxury Resorts Antigua
04.2021 - 09.2022
  • Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
  • Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
  • Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
  • Reduced inventory costs by implementing effective linen and amenity management strategies.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Polished fixtures to achieve professional shine and appearance.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
  • Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.

Executive Housekeeper

Pineapple Beach Club ( Antigua) Limited
02.2020 - 03.2021
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

Linen Room Controller/Office Assistant/Room Attendant

Sandals Grande Antigua Resort & Spa
03.2007 - 12.2019
  • Worked with executives to create annual budget and track actual expenses against projected expenses.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Established robust internal control framework, minimizing the risk of fraud and ensuring compliance with regulations.
  • prepared rooms according to sandals standards and policies.
  • Ensured that trollies, baskets, chemical caddies and igloos are left clean
  • Identified and responded quickly to room maintenance and problems.
  • Handled any assigned projects efficiently.

Education

Certificate of Achievement in Leadership Dev. -

Sandals Corporate University

Certificate of Achievement in Professional Com. -

Sandals Corporate University

Customer Service 1 -

Sandals Corporate University

Certificate For Training of Receptionist -

Amicable Employment Agency

Certified Hospitality Supervisor -

AH & LEI

Cert. of Service Excellence in Housekeeping Mgmt. -

Sandals Corporate University

Certified Guest Room Attendant -

AK & LEI

High School Diploma -

St. Martin Secondary School
Domminica
05-1998

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Task assignment
  • Customer relationship management
  • Stock inventory management
  • Inventory monitoring
  • Room occupancy maintenance
  • Cross-department collaboration
  • Employee performance evaluation
  • Conflict resolution
  • Creative thinking
  • Decision-making
  • Employee training and development
  • Team guidance and motivation
  • Problem-solving

Accomplishments

  • Resort Team Member of the Month
  • Runner Up Team Member of the year
  • Sandals Prestige Awards-Pace Setter Award of the month

Additional Information

Shawn Doctor Clarke, Former Executive Housekeeper

Sandals Grande Antigua Resort

Tel (268) 788- 0804


E. Maria Phillips

CEO

PCI Agency

Tel (268) 779- 1802

Timeline

Housekeeping Supervisor

Sandals Grande Antigua Resort & Spa
11.2022 - Current

Assistant Executive Housekeeper

Royalton Luxury Resorts Antigua
04.2021 - 09.2022

Executive Housekeeper

Pineapple Beach Club ( Antigua) Limited
02.2020 - 03.2021

Linen Room Controller/Office Assistant/Room Attendant

Sandals Grande Antigua Resort & Spa
03.2007 - 12.2019

Certificate of Achievement in Leadership Dev. -

Sandals Corporate University

Certificate of Achievement in Professional Com. -

Sandals Corporate University

Customer Service 1 -

Sandals Corporate University

Certificate For Training of Receptionist -

Amicable Employment Agency

Certified Hospitality Supervisor -

AH & LEI

Cert. of Service Excellence in Housekeeping Mgmt. -

Sandals Corporate University

Certified Guest Room Attendant -

AK & LEI

High School Diploma -

St. Martin Secondary School

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Bilinda Bellot Ferris