Brianna Peltier
Roseau
Summary
Extremely goal-oriented and self-motivated individual with strong leadership, customer service, and research skills. Committed to accuracy and excellence in every task. Amiable and personable with a strong work ethic, dedicated to contributing positively to organizational success.
Overview
16
16
years of professional experience
Work History
Administrative Assistant & Receptionist
AID Bank
Roseau
06.2025 - Current
- Provided administrative support to a lawyer, managing correspondence and scheduling
- Served as the primary receptionist, answering calls, greeting clients, and handling inquiries
- Managed filing systems, prepared documents, and supported daily office operations
- Provides various banking services.
- Managed office calendars, scheduling appointments and meetings to optimize staff time and resources.
- Processed incoming and outgoing mail, ensuring timely distribution and handling of sensitive documents.
Substitute Grade 2 Teacher
Petite Savanne Primary School
Roseau
04.2025 - 06.2025
- Managed classroom activities and facilitated lesson plans for second-grade students
- Maintained discipline and created a positive learning environment
- Developed and implemented engaging lesson plans tailored to second-grade curriculum standards.
- Collaborated with permanent teachers to ensure smooth instructional flow
Temporary Customer Service Representative Trainer & Supervisor
Clear Harbor
Canefield
10.2020 - 10.2024
- Cross-trained staff and provided backup support for leadership
- Trained new personnel on company policies and services
- Monitored and assessed agent performance
- A customer service outsourcing company.
Customer Service Representative
Clear Harbor
Canefield
10.2016 - 10.2024
- Answered calls, verified client information, and identified needs
- Researched issues, provided solutions, and handled complaints efficiently
- Delivered excellent customer service within tight timeframes
- A customer service outsourcing company.
Sales Associate
The Power of 8
Goodwill
07.2015 - 09.2015
- Sold products and services, signed up new members
- Followed up to ensure customer satisfaction
- Educated clients on promotions using persuasive techniques
- A retail company offering various products and services.
Assistant Cashier
Josephine's Shopping
ScottsHead
06.2010 - 09.2015
- Processed payments via cash, check, and credit card
- Ensured high-quality customer service
- Managed sales reports and promotional materials
- A retail store providing various shopping options.
Summer Program Volunteer
VF Inc
Roseau
07.2014 - 09.2014
- Supervised children, ensured safety, and managed behavior
- Planned weekly activities and facilitated smooth transitions
- Resolved conflicts among campers
- An organization providing summer programs for children.
Volunteer
Roseau Library
Roseau
07.2012 - 08.2012
- Facilitated recreational activities and supervised field trips for students
- A public library offering various community services.
Volunteer
Princess Margaret Hospital
Goodwill
08.2013
- Assisted with recreational activities for psychiatric patients
- Supported hospital staff with various tasks
- A healthcare facility providing various medical services.
Education
Associate of Arts - Economics & Psychology
Dominica State College
Stalkfarm, DominicaHigh School Diploma -
St. Martin Secondary School
Roseau, DominicaSkills
- Excellent Communication Skills
- Time Management & Organization
- Product & Service Sales
- Training & Supervision of Staff
- Leadership & Team Management
- Online Training & Support
- Clerical & Administrative Support
- Dependable & Responsible
Extracurricular Activities
Aesthetics & Nail Technician, Performed manicures, pedicures, and facials Fencing, Competed in tournaments, developing discipline and strategic thinking Dance, Participated in performances and competitions Drama, Acted in productions, enhancing public speaking and teamwork skills
Achievements Awards
- Miss Photogenic, Teen Pageant 2011
- Head Girl, St. Martin Secondary School
- Best Performance in Electronic Document & Preparation, Drama, Graduation Awards
- Student Ambassador, Dominica State College
- Supervised team of 10 staff members
Timeline
Administrative Assistant & Receptionist
AID Bank
06.2025 - Current
Substitute Grade 2 Teacher
Petite Savanne Primary School
04.2025 - 06.2025
Temporary Customer Service Representative Trainer & Supervisor
Clear Harbor
10.2020 - 10.2024
Customer Service Representative
Clear Harbor
10.2016 - 10.2024
Sales Associate
The Power of 8
07.2015 - 09.2015
Summer Program Volunteer
VF Inc
07.2014 - 09.2014
Volunteer
Princess Margaret Hospital
08.2013
Volunteer
Roseau Library
07.2012 - 08.2012
Assistant Cashier
Josephine's Shopping
06.2010 - 09.2015
Associate of Arts - Economics & Psychology
Dominica State College
High School Diploma -
St. Martin Secondary School