Carl Stevens
Shawford, Roseau,Dominica
Summary
Dedicated and hardworking individual with over 10 years of experience in customer service, sales and the automotive industry. Goal oriented, versatile and dependable team player with innate navigational skills and sound judgement. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors. Observant nature and strong safety focus.
Overview
22
22
years of professional experience
Work History
Driver
Coulibri Ridge
Roseau
11.2021 - Current
- Transportation of staff to and from work as well as guests for activities and site seeing
- Perform duties such as check payments, purchasing of goods and any other driver related activities as required
- Completed routine pre- and post-trip inspections, fault diagnosis and report to evaluate vehicles and assess maintenance needs.
- Liaise and negotiate with dealers and mechanics to perform regular and preventative maintenance and repairs on all company vehicles.
- Achieved consistent 100% safety targets by adjusting driving to different road, traffic and weather conditions, and avoiding dangerous driving actions.
Manager / Owner
Eagle Car Rentals rebranded as Eagle Auto Services (08/23)
03.2012 - Current
- Managing and operating a small business with the main task being, wheel / rim straightening, and curb rash resurface and repair.
- Access online auctions, vehicle parts databases and websites for purchase of spare parts and vehicles as per client’s requests
- Consult with clients, diagnose, oversee and conduct regular maintenance, appearance and performance and replace damaged, missing or defective parts for rental fleet of vehicles.
Sales Developer / Supervisor
O. D. Brisbane & Sons
08.2010 - 07.2011
- Built and managed accurate sales pipeline to maintain high volume of activity. Articulating full value of company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth by 80% and win new business.
Field Sales Executive
Cable & Wireless / Lime Dominica
09.2009 - 06.2010
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Customer Service Representative
Royal Bank of Canada
04.2008 - 12.2008
- Assist customers with bank related transactions such as inquiries, deposits, withdrawals, and wire transfers etc,
- Delivering exceptional customer service and creating welcoming, positive experiences while adhering to strict banking policies and procedures.
Customer Service Agent
Clear Harbor (Call Centre)
03.2007 - 12.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative & Treasury Officer
Barclays / FirstCaribbean International Bank
03.2002 - 10.2006
- Assist customers with bank related transactions such as inquiries, deposits, withdrawals, wire transfers etc.
- Delivering exceptional customer service and creating welcoming, positive experiences
- Bulk cash control and management as treasury officer, while adhering to strict banking policies and procedures.
Education
High School Diploma -
Dominica SDA Secondary School
Dominica, DominicaAuto Repair Technician Career Diploma (In Progress) -
Penn Foster College
Skills
- Auto repair and maintenance skills
- Quick learner
- Interpersonal skills
- Negotiation Expertise
- Strong work ethics
- Attention to detail and problem solving
- Ability to work with little or no direct supervision
- Flexible and able to adapt and adjust quickly to change
- Computer proficient
- Willing to relocate
References
- Kwesi Goring, Sales & Marketing Consultant, EMS Ltd., Canefield, Dominica, 1(767)317-5236
- Shirley Lawrence, Former Customer Service Manager, CIBC FirstCaribbean International Bank, Roseau, Dominica, 1(767)285-6676 / 1(767)276-9020
Hobbies and Interests
- Autosports enthusiast
- Engine building and vehicle restoration
- Diy home building& maintenance projects
- Home cooking
Timeline
Driver
Coulibri Ridge
11.2021 - Current
Manager / Owner
Eagle Car Rentals rebranded as Eagle Auto Services (08/23)
03.2012 - Current
Sales Developer / Supervisor
O. D. Brisbane & Sons
08.2010 - 07.2011
Field Sales Executive
Cable & Wireless / Lime Dominica
09.2009 - 06.2010
Customer Service Representative
Royal Bank of Canada
04.2008 - 12.2008
Customer Service Agent
Clear Harbor (Call Centre)
03.2007 - 12.2007
Customer Service Representative & Treasury Officer
Barclays / FirstCaribbean International Bank
03.2002 - 10.2006
High School Diploma -
Dominica SDA Secondary School
Auto Repair Technician Career Diploma (In Progress) -
Penn Foster College
Similar Profiles
Kadeem ChallengerKadeem Challenger
Dinning Room Attendant at Coulibri RidgeDinning Room Attendant at Coulibri Ridge
EDDIE EDWARD HARRIS JR.EDDIE EDWARD HARRIS JR.
Resident Manager at Coulibri RidgeResident Manager at Coulibri Ridge
Jovy MolinaJovy Molina
Registered Care Aide at Eagle Ridge Manor/ Eagle Ridge HospitalRegistered Care Aide at Eagle Ridge Manor/ Eagle Ridge Hospital