Charles Grant

• User Administration: Setup and maintain user accounts, ensuring smooth access and security protocols.
• System Maintenance: Manage servers and computers, including hardware repair and peripheral functionality checks.
• Performance Monitoring: Monitor system performance to optimize efficiency and detect potential issues proactively.
• Software Management: Install, update, and maintain software, ensuring systems are up-to-date and secure.
• Backup and Recovery: Develop and implement backup and recovery policies to safeguard data and ensure business continuity.
• Network Monitoring: Monitor network communication for security and performance purposes.
• System Updates: Regularly update system OS and application software with critical updates to enhance security and functionality.
• Security Policy Development: Develop and enforce security policies, including firewalls and intrusion detection systems, to protect against cyber threats.
• Identity and Access Management: Manage password and identity systems to ensure secure access to resources.
• Web Application Development: Develop web applications for automation purposes, streamlining processes and increasing efficiency.
• IT Security Training: Provide training and education on IT security best practices to staff members.

Customer Services Technician

• Provided comprehensive service and repair for all HP/Compaq, DELL, and Cisco products under warranty in Dominica, ensuring timely resolution of technical issues and customer satisfaction.
• Offered technical assistance, collaborating closely with the companies to troubleshoot and resolve product-related issues effectively.
• Demonstrated expertise in diagnosing and repairing hardware and software faults, adhering to company standards and quality guidelines.

American Eagle at Melville Hall Airport Dominica

• Spearheaded maintenance efforts and conducted troubleshooting to resolve issues with computers, networks, and printers at Melville Hall Airport in Dominica, ensuring uninterrupted operations and optimal performance.
• Demonstrated proficiency in diagnosing and resolving faults in various hardware and software components, leveraging technical expertise and problem-solving skills to address issues promptly.
• Implemented preventive maintenance measures to minimize downtime and enhance system reliability, contributing to a seamless and efficient airport operation.

Travel Agencies Dominica

• Managed maintenance and troubleshooting activities for computers, networks, and printers within travel agencies in Dominica, ensuring smooth and efficient operations.
• Installed and configured reservation software such as Sabre and Amadeus, facilitating seamless booking and reservation processes for clients.
• Provided technical support to agency staff, offering guidance and assistance in resolving hardware and software issues to maintain productivity and customer satisfaction.
• Implemented proactive measures to optimize system performance and reliability, ensuring uninterrupted service delivery and client satisfaction.

• Oversaw the preparation of event contracts, ensuring accuracy and adherence to client requirements.
• Managed and supervised the crew, providing guidance and support to ensure smooth and efficient operations.
• Led event management and planning efforts, coordinating logistics, scheduling, and resource allocation to deliver exceptional experiences for clients.
• Handled accounts and all administrative aspects of the business, including invoicing, budgeting, and financial reporting, ensuring compliance and financial stability.
• Implemented strategic initiatives to streamline processes, enhance efficiency, and improve client satisfaction.
• Fostered strong relationships with clients, vendors, and stakeholders to drive business growth and maintain a positive reputation in the industry.
• Managed international artist itineraries, schedules, and special requests, providing personalized attention and support to meet their unique needs.

• Provided production assistance and technical support as an IT Technician, ensuring seamless functionality of systems for actors, cast, and crew throughout all stages of production.
• Procured and managed supplies for both office and on-site locations, ensuring availability and readiness for production activities.
• Maintained and troubleshooted systems and equipment, including computers, networks, and other technology tools, to minimize downtime and maximize productivity.
• Collaborated with production teams to identify and address technical requirements, providing timely solutions and support to meet project deadlines.
• Managed inventory and budgets for office and on-site supplies, optimizing resource allocation and cost-effectiveness.
• Implemented proactive maintenance strategies to prevent technical issues and minimize disruptions during production.
• Communicated effectively with stakeholders to understand their needs and provide tailored technical support and solutions.
• Acted as a liaison between production staff and external vendors to coordinate equipment rentals, purchases, and service agreements, ensuring smooth operations and cost efficiency.

• Spearheaded comprehensive training programs focused on Microsoft Office suite applications including Word, Access, Outlook, Excel, and PowerPoint, delivering tailored instruction to individuals across diverse skill levels.
• Served as an instructor for CompTIA A+ and Network+ certification courses, equipping learners with essential knowledge and skills in IT fundamentals and network administration.
• Facilitated training sessions on basic computer repair techniques, empowering participants to troubleshoot hardware and software issues effectively.
• Provided expert guidance on internet and email usage, covering topics such as online safety, email etiquette, and effective communication practices.
• Developed and updated training materials, ensuring content relevance and alignment with industry standards and best practices.
• Leveraged innovative teaching methodologies and technologies to enhance learning experiences and engagement among trainees.
• Offered ongoing support and mentorship to individuals, fostering continuous learning and professional development in the IT field.

• Customer Service: Provided exceptional customer service by greeting clients, assessing their technical needs, and offering personalized assistance and solutions to ensure a positive experience.
• Technical Expertise: Demonstrated proficiency in diagnosing and repairing hardware and software issues in desktops, laptops, printers, and other computer peripherals, utilizing technical knowledge and problem-solving skills to efficiently resolve technical problems.
• Technical Support: Offered comprehensive technical support to clients, addressing inquiries, troubleshooting issues, and providing guidance on hardware and software usage to optimize performance and productivity.
• Hardware and Software Maintenance: Conducted thorough diagnostics, repairs, upgrades, and maintenance tasks on computers and peripherals, ensuring reliable functionality and performance for clients.
• Data Recovery and Backup: Assisted clients with data recovery services, utilizing specialized tools and techniques to retrieve lost or corrupted data, and recommended backup solutions to prevent data loss in the future.