Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
Generic
CHRISTEL Q. E. CHARTER- FRANCOIS

CHRISTEL Q. E. CHARTER- FRANCOIS

Colihaut,Dominica

Summary

Dynamic office manager with proven expertise at Sukies Blueflame Gas, excelling in conflict resolution and budget management. Enhanced customer satisfaction through effective communication and strategic planning, while training staff to elevate performance. Skilled in Microsoft Excel and committed to fostering a positive work environment, driving team success and operational efficiency. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

OFFICE MANAGER /New Accounts Clerk

SUKIES BLUEFLAME GAS
CANEFIELD , ROSEAU
02.2023 - Current
  • Responded to customer inquiries via phone or email in a professional manner.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Created and managed budgets for travel, training, and team-building activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Monitored inventory levels and placed orders when needed.
  • Used judgment and initiative in handling confidential matters and requests.
  • Assigned work and monitored performance of project personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained confidential records relating to personnel matters.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Ensured compliance with applicable laws regarding employment practices.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Managed, scheduled and coordinated office functions and activities for employees.

Inventory Clerk, Accounts Payable Clerk, Housekeeping Supervisor

Ocean's Edge Lodge
  • Used critical thinking and data analysis to continually improve inventory strategies.
  • Performed daily cycle counts and conducted physical inventory audits.
  • Collaborated with other departments to ensure timely delivery of requested items.
  • Processed returns and exchanges according to company policies.
  • Prepared inventory for shipment by attaching tags and labels.
  • Conducted regular inventory audits to maintain accuracy.
  • Verified accuracy of invoices against purchase orders and resolved discrepancies.

Customer Account Executive (CAE)

Clear Harbor
  • Provided detailed and accurate sales forecasts to senior management.
  • Developed and managed customer relationships to ensure satisfaction with services provided.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Identified new business opportunities through networking activities.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.

Marketing

Unicomer Dominica Ltd (Courts)
, Dominica
  • Analyzed audience feedback to optimize marketing initiatives.
  • Assisted with marketing activities for upcoming exhibitions.
  • Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.

Supervisor and advertising clerk

Clifftop Cleaning & Maintenance Service
, Dominica
  • Streamlined workflow processes, reducing project completion times.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Collaborated with other departments to coordinate workflow processes between teams.

Education

Certificate - hotel management and hospitality

Business Training Centre
01.2018

Certificate - sales and marketing management, custom brokerage

University of the West Indies
01.2017

Degree - Accounting & Finance, Business Management

University of Greenwich
London
01.2009

Cessing Management (EDPM) II, Integrated Science II, English II, Principles of Accounts II, Spanish III, History IV, Mathematics II

Queens Park Community School
London
01.2007

Skills

  • Certified Cisco Tech Support Agent
  • Microsoft Office Excel 2010 - Level 2
  • Public speaking skills
  • QuickBooks
  • Tryton
  • Traverse
  • Acpac
  • Microsoft money
  • Budget management
  • Data analysis
  • Invoice processing
  • Team leadership
  • Inventory management
  • Customer service
  • Conflict resolution
  • Employee training
  • Performance monitoring
  • Effective communication
  • Strategic planning
  • Problem resolution
  • Office organization
  • Time management
  • Banking operations
  • Inventory control
  • Documentation and reporting
  • Financial management
  • Payroll processing
  • Payroll and budgeting
  • Customer relationship management
  • Recruitment and hiring
  • Cost reduction
  • Active listening
  • Financial reporting
  • Meeting planning
  • Expense reporting
  • Training and coaching
  • Documentation expertise
  • Business analysis and reporting
  • Positive attitude
  • Administration and reporting

Hobbies and Interests

  • An active member of JCI Dominica (JUNIOR CHAMBERS INTERNATIONAL)
  • An active member of the 3rd Mahaut scout troop

References

  • Ms. Nickel Noel- 7676145075
  • Cyrille Dewhurst, Owner of Clifftop Cleaning, 7676133278
  • Danny Reid, The Government of Dominica Senior Staff, 7672456511

Languages

English
First Language
French
Beginner
A1

Timeline

OFFICE MANAGER /New Accounts Clerk

SUKIES BLUEFLAME GAS
02.2023 - Current

Inventory Clerk, Accounts Payable Clerk, Housekeeping Supervisor

Ocean's Edge Lodge

Customer Account Executive (CAE)

Clear Harbor

Marketing

Unicomer Dominica Ltd (Courts)

Supervisor and advertising clerk

Clifftop Cleaning & Maintenance Service

Certificate - hotel management and hospitality

Business Training Centre

Certificate - sales and marketing management, custom brokerage

University of the West Indies

Degree - Accounting & Finance, Business Management

University of Greenwich

Cessing Management (EDPM) II, Integrated Science II, English II, Principles of Accounts II, Spanish III, History IV, Mathematics II

Queens Park Community School

Similar Profiles

CREATE PROFILE
CHRISTEL Q. E. CHARTER- FRANCOIS