Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am an organized individual and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Clarissa George
St.John
Summary
Overview
6
years of professional experience
1
Certification
Work History
Clear Harbor Dominica
Customer Service Representative
03.2022 - 03.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Multi tasked with document processing for insurance policies
J.Astaphans & Company
Cashier
01.2018 - 06.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- As main cashier dealt with junior cashiers end of day transactions and reports
- Assisted with hire purchase transactions
Education
Columbia University of New York
Associate of Science from Nursing
2024
University Overview
Currently undergoing nursing prerequisite online with Columbia University of New York to further pursue my education in nursing since I have decided to transit into a different career path.
Dominica State CollegeStockfarm
from Associate Degree in Accounting
07.2013
University Overview
Dominica Grammar SchoolValley Road , Roseau
High School Diploma
06.2010
University Overview
CSEC subjects
Mathematics
English
Principles of Business
Principles of Accounts
Office Administration
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Credit adjustments
- Data Entry
- Computer Proficiency
- Problem Resolution
- Microsoft Excel
- Paperwork Processing
- Documentation
Certification
- Certified :Administrative Medical Assistant
- Computer Literacy certified
Timeline
Customer Service Representative
Clear Harbor Dominica
03.2022 - 03.2024
Cashier
J.Astaphans & Company
01.2018 - 06.2020
Columbia University of New York
Associate of Science from Nursing
Dominica State College
from Associate Degree in Accounting
Dominica Grammar School
High School Diploma
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