CLYDEL SIMEON
Roseau,Saint George
Summary
Bring 7+ years of retail experience with recent Store Clerk work and readiness to take on any customer or business challenge. Focused on maximizing efficiency and sales with diligent attention to critical details and daily demands. Top-notch work ethic with strong organizational, communication and planning abilities.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Knowledgeable retail team member skilled at multitasking to meet store and customer needs. Experienced in organizing and restocking shelves, locating items and processing payments. Results-driven and responsive to handling different requirements.
Overview
11
11
years of professional experience
Work History
Warehouse Clerk
Jolly's Pharmacy Ltd.
Fond Cole Industrial Estate
03.2024 - Current
- Stocked shelves with received products in designated areas.
- Organized warehouse space by moving materials to appropriate locations.
- Operated forklift to move materials within the warehouse facility.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Assisted with physical inventories as needed.
Customer Service Agent
Clear Harbor Dominica
Canefield
10.2022 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Returned customer calls in established turnaround time to meet company objectives.
General Labor Worker
M.V. Construction
Philipsburg, Sint Maartin
12.2021 - 03.2022
- Assisted team members with maintaining orderly and clean workspaces.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
- Inspected, identified and delivered materials to stocking areas.
- Organized inventory, verifying supplies, tools and production materials for team.
- Lifted, sorted and stacked parts weighing as much as 50 pounds.
- Prepared parts and materials for skilled production workers to complete final assembly.
Store Clerk
Lindo Mart
Goodwill
12.2015 - 04.2021
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
- Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Identified safety hazards and notified management to determine proper resolution of issues
- Electrical Division
Electrician
Electrical Division
Goodwill
07.2015 - 12.2015
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment
- Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
Food Prep Cooking Assistant
Whitchurch IGA Supercenter
Roseau
05.2013 - 08.2013
- Executed proper techniques when preparing menu item ingredients
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Rotated stock items and ingredients to maintain efficiency and freshness
- Made all meals in accordance with company standards and requirements
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Maintained clean and orderly appearance throughout kitchen and dining area
- CS
Education
Certificate - Quickbooks Bookkeeping
Business Training Center (B.T.C.)
Roseau08-2024
Certificate - Electrical Wiring
Government of Dominica Youth Development Division
Goodwill06.2015
High School Diploma -
St. Mary's Academy
Roseau06.2013
Skills
- Storage organization
- Product identification
- Picking and processing
- Shipping and packaging
- Merchandise restocking
- Cash register operation
- Customer assistance
- Customer greeting
- Product recommendations
- Sub-panel installation
- Test equipment operation
- Wiring termination requirements
- Knowledge of the financial industry
- Music arrangements
- Musical composition
- Computer Configurations
- Windows Setup
Affiliations
- Music Production
Languages
English
First Language
French
Intermediate (B1)
B1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Quickbooks
Microsoft Word
Certification
- Electrical Wiring Training - June 2015
- Quickbooks Training - August 2024
Interests
Music Production
Information Technology
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionTimeline
Warehouse Clerk
Jolly's Pharmacy Ltd.
03.2024 - Current
Customer Service Agent
Clear Harbor Dominica
10.2022 - 01.2024
General Labor Worker
M.V. Construction
12.2021 - 03.2022
Store Clerk
Lindo Mart
12.2015 - 04.2021
Electrician
Electrical Division
07.2015 - 12.2015
Food Prep Cooking Assistant
Whitchurch IGA Supercenter
05.2013 - 08.2013
Certificate - Electrical Wiring
Government of Dominica Youth Development Division
High School Diploma -
St. Mary's Academy
Certificate - Quickbooks Bookkeeping
Business Training Center (B.T.C.)
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