Dalirah Jno Baptiste
Boulevard,Grand Fond
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Member Service Representative
National Cooperative Credit Union Ltd
Roseau, Dominica
06.2019 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Responded promptly to emails from members seeking assistance.
- Followed up with customers after their interaction with the organization's services.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Participated in team meetings to discuss customer service strategies and goals.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Delivered quality service by assessing, advising and assisting credit union members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensures that all documents are promptly and properly filed.
- To Scan all documents processed in the branch office.
Secretary
Alick Lawrence Chambers
Roseau, Dominica
06.2018 - 06.2019
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Cashier
Jireh Vet and Animal Services
Roseau, Dominica
06.2017 - 08.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - Business Administration
Dominica State College
Dominica10.2018
High School Diploma -
Castle Bruce Secondary
Dominica06.2015
Bachelor of Science - Accounting
Monroe College
Saint Lucia Campus- April 2024 to PresentSkills
- Excellent Communication, both oral and written
- Honesty and Reliability
- Excellent Interpersonal Skills
- Good Mathematical Skills
- Analytic Skills
- Time management
- Ability to work under pressure and meet deadlines
- Customer Support
- Sales Strategy
- Issue Resolution
Affiliations
- Mrs. Andra Coipel
Lead Secretary
Alick Lawrence Chambers
Contact Number: 767-2450777
- Mrs. Remicia Ernest
Accounts Officer
National Cooperative Credit Union
Ltd.
Contact Number: 767-2858056
Timeline
Member Service Representative
National Cooperative Credit Union Ltd
06.2019 - Current
Secretary
Alick Lawrence Chambers
06.2018 - 06.2019
Cashier
Jireh Vet and Animal Services
06.2017 - 08.2017
Associate of Arts - Business Administration
Dominica State College
High School Diploma -
Castle Bruce Secondary
Bachelor of Science - Accounting
Monroe College
Similar Profiles
Nissia ThomasNissia Thomas
Loans Administrative Secretary - Loans Department at National Cooperative Credit UnionLoans Administrative Secretary - Loans Department at National Cooperative Credit Union
ALI AWINIALI AWINI
Cashier's Assistant at GHANA NATIONAL COCOA FARMERS COOPERATIVE CREDIT UNIONCashier's Assistant at GHANA NATIONAL COCOA FARMERS COOPERATIVE CREDIT UNION
Emmanuel ShinemehEmmanuel Shinemeh
Junior Accountant at National Port Authority Cooperative Credit UnionJunior Accountant at National Port Authority Cooperative Credit Union