Dalirah Jno Baptiste
Boulevard,Grand Fond
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Member Service Representative
National Cooperative Credit Union Ltd
Roseau , Dominica
2019.06 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Responded promptly to emails from members seeking assistance.
- Followed up with customers after their interaction with the organization's services.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Participated in team meetings to discuss customer service strategies and goals.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Delivered quality service by assessing, advising and assisting credit union members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensures that all documents are promptly and properly filed.
- To Scan all documents processed in the branch office.
Secretary
Alick Lawrence Chambers
Roseau , Dominica
2018.06 - 2019.06
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Cashier
Jireh Vet and Animal Services
Roseau , Dominica
2017.06 - 2017.08
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - Business Administration
Dominica State College
Dominica10.2018
High School Diploma -
Castle Bruce Secondary
Dominica06.2015
Bachelor of Science - Accounting
Monroe College
Saint Lucia Campus- April 2024 to PresentSkills
- Excellent Communication, both oral and written
- Honesty and Reliability
- Excellent Interpersonal Skills
- Good Mathematical Skills
- Analytic Skills
- Time management
- Ability to work under pressure and meet deadlines
- Customer Support
- Sales Strategy
- Issue Resolution
Affiliations
- Mrs. Andra Coipel
Lead Secretary
Alick Lawrence Chambers
Contact Number: 767-2450777
- Mrs. Remicia Ernest
Accounts Officer
National Cooperative Credit Union
Ltd.
Contact Number: 767-2858056
Timeline
Member Service Representative
National Cooperative Credit Union Ltd
2019.06 - Current
Secretary
Alick Lawrence Chambers
2018.06 - 2019.06
Cashier
Jireh Vet and Animal Services
2017.06 - 2017.08
Associate of Arts - Business Administration
Dominica State College
High School Diploma -
Castle Bruce Secondary
Bachelor of Science - Accounting
Monroe College
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