Destinee Panthier

• Handled sensitive information with confidentiality.
• Maintained professionalism consistently.

Supported follow-up on overdue payments to decrease outstanding balances and improve client relations.

• Assisted in billing, invoicing, and financial reporting through Microsoft Excel and Word to enhance workflow efficiency.
• Compiled end-of-month statements to facilitate timely financial reporting.
• Processed payroll accurately, ensuring timely and correct payment for all employees.

• Managed high volume of inbound calls for quick resolution of customer issues.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Improved accuracy of financial data by conducting thorough checks and balances.
• Produced accurate general ledger entries with QuickBooks.
• Improved office efficiency by organising and managing files.
• Checked financial documents for accuracy, helping prevent potential financial discrepancies.