Summary
Overview
Work History
Education
Skills
Journalizing
Timeline
Generic
Domonique St.Jean

Domonique St.Jean

Warner,

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful type of setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2025
2025
years of professional experience

Work History

Wholesale Cashier

H.H.V Whitchurch & CO LTD
06.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Assistant

Fresh Market
12.2023 - 01.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Intern

Elijah Law Chambers
02.2021 - 07.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.

Volunteer

Elijah Law Chambers
  • Began doing odd jobs for my uncle out of idle time, and eventually it developed into a career
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Associate of Science - Psychology

Dominica State College
Stockfarm,Dominica
07.2025

High School Diploma -

Convent High School
Roseau,Dominica
07.2022

Primary School Certificate

St.Martin Primary School
Roseau Dominica
07.2017

Skills

  • Data Entry
  • Telephone skills
  • Telephone Etiquette
  • Operations Support
  • Front Office Support
  • Report Generation
  • Front Office Management
  • Organization skills

Journalizing

Journaling provides a space for self-reflection. It allows you to explore your thoughts, feelings, and experiences, gaining insights into your own life.Writing about your worries and concerns can be a therapeutic way to cope with stress. It helps you process emotions and find solutions to problems.Keeping a journal is a way to document your life. It serves as a personal archive of your experiences, thoughts, and memories that you can revisit in the future. Journaling can enhance your creativity. Whether it's through writing, drawing, or even pasting mementos, it encourages you to express yourself in various ways. Use your journal to set goals, track progress, and celebrate achievements. It can be a powerful tool for personal development. Many people use journals to record things they are grateful for each day. This can promote a positive mindset and help you focus on the positive aspects of your life.Regular writing, even if just for yourself, can improve your writing skills. It's an opportunity to experiment with language and style.

Timeline

Wholesale Cashier

H.H.V Whitchurch & CO LTD
06.2024 - 09.2024

Sales Assistant

Fresh Market
12.2023 - 01.2024

Intern

Elijah Law Chambers
02.2021 - 07.2021

Volunteer

Elijah Law Chambers

Associate of Science - Psychology

Dominica State College

High School Diploma -

Convent High School

Primary School Certificate

St.Martin Primary School
Domonique St.Jean