Donelle Blanc
Roseau,Commonwealth Of Dominica
Summary
Resourceful and dedicated professional with a proven ability to excel in diverse roles and adapt quickly to new challenges. Skilled in administrative support, project management, marketing and customer service, with a strong aptitude for mastering unfamiliar tasks through hands-on learning and training. Known for delivering thorough and precise work with unwavering commitment and a “110%” approach to all responsibilities. Highly effective in both team environments and independent tasks, with a strong emphasis on accuracy, efficiency and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Assistant and HR Manager
Morancie and Sons Ltd
05.2024 - Current
- Provide administrative support to the Managing Director, including managing schedules, making travel arrangements and preparing reports and presentations
- Oversee human resources functions including recruitment, onboarding, training, performance management and employee relations
- Maintain personnel records and ensured compliance with employment laws and regulations
- Handle payroll processing, benefits administration, and leave management
- Manage contracts and ensured their compliance with company standards
- Manage spreadsheets to enhance work quality and efficiency
- Serves as the primary point of contact for employee inquiries and concerns related to HR matters
- Conduct disciplinary meetings and investigations as necessary
- Assist with organizational development initiatives and employee engagement activities
- Assist in marketing efforts by managing our Facebook and Instagram pages, creating flyers for promotions and advertising, and designing our billboard
Program Coordinator
The Idea and Innovation Factory
01.2024 - 12.2024
- Communicated event details and agendas to cohort members via email and online platforms
- Provided comprehensive briefings on meeting topics and objectives
- Acted as the primary point of contact for cohort members, addressing concerns and offering guidance
- Managed secure online platforms for storage and access of business-related resources
- Motivated cohort members and fostered a supportive environment
- Implemented feedback mechanisms to improve program delivery
Administrator
LT3 Academy
01.2023 - 12.2024
- Company Overview: (Attached Company to NETSVS)
- Handled administrative tasks, including scheduling, record-keeping, and communication with students and faculty
- Managed office supplies and equipment
- Managed test-taking processes, including procuring licenses for software such as IntelliJ
- Proctored tests taken by students
- (Attached Company to NETSVS)
Social Media and Marketing Assistant
Net Synergy Virtual Solutions (NETSVS)
01.2022 - 12.2024
- Company Overview: (Parent Company)
- Managed and optimized social media platforms (Facebook, Twitter, and LinkedIn)
- Researched and recommended applications for test/exam generation
- Assisted in developing marketing strategies for LT3 Academy's services
- Collaborated with team to brainstorm ideas for improving services and customer relations
- (Parent Company)
Pre-apprentice Supervisor
Net Synergy Virtual Solutions (NETSVS)
01.2022 - 12.2024
- Company Overview: (Parent Company)
- Provided guidance and support to team members
- Monitored team progress and performance
- Conducted performance evaluations and provided feedback
- Mediated conflicts and fostered collaboration
- Implemented communication strategies for transparency
- Uphold productivity standards and optimized workflows
- Issued write-ups and warnings as necessary
- (Parent Company)
Accounts Payables Clerk
Dominica Solid Waste Management Cooperation
01.2019 - 12.2022
- Produced monthly reports and managed ledger entries
- Managed all payments including payroll, purchase orders, invoices, and statements
- Processed timing to pay employees and verified invoices
- Assembled invoices for payment and maintained necessary documentation
- Prepared vouchers listing invoice details and made payments for insurances and licenses
- Managed the Instagram page, assisting in advertising and promoting
Cashier
Dominica Solid Waste Management Cooperation
01.2019 - 12.2019
- Handled cash or cheque transactions with customers
- Issued change, receipts, and refunds
- Resolved customer complaints and provided relevant information
- Maintained transaction reports
SOCAN Data Entry Executive
Clear Harbor Ltd
01.2018 - 12.2018
- Prepared data for computer entry by compiling and sorting information
- Established entry priorities and organized data into different categories and tables
- Ensured accurate distribution of royalties to the right members
Customer Service Executive
Proctor U
01.2017 - 12.2017
- Handled start-up, submission, and log-out of test taker exams
- Provided outstanding service and ensured the validity of test taker identities
- Reviewed exam parameters and completed close-out procedures
- Logged all notes and observations as necessary and reported incidents requiring an incident report
Part-Time Data Entry Clerk
Auto Trade Ltd
01.2016 - 12.2016
- Prepared data for computer entry and established entry priorities
- Organized data into different categories and tables for better overview
Customer Service Representative
National Bank of Dominica Ltd
01.2014 - 12.2015
- Provided account services to customers, including receiving deposits and loan payments
- Sold bank products by answering inquiries and informing customers of new services and promotions
- Assisted with closing accounts, taking orders for cheques, and exchanging foreign currencies
Collateral and Disbursement Representative
National Bank of Dominica Ltd
01.2014 - 12.2015
- Handled scanning, copying, and filing customer information
- Managed emails and calls to loan officers for due insurances
- Updated databases and dealt with closing loans
Education
Associate of Arts Degree - Psychology
DOMINICA STATE COLLEGE
Stock Farm, Dominica01.2013
Caribbean Secondary Education Certificate -
CONVENT HIGH SCHOOL
Roseau, Dominica01.2010
Skills
- Administrative Support
- Project Management
- Marketing & Social Media
- Communication
- Customer Service
- Team Leadership & Motivation
- Attention to Detail
- Document & Data Management
- Conflict Resolution
- Content Design
- Technical Proficiency (MS Word, Excel, Google Docs, Canva)
- Tool Familiarity (ChatGPT, Loom, Slack, Teams, DocuSend, DocuSign, WorkRamp LMS, IntelliJ, Jira)
- Adaptability & Multitasking
- Computer Literacy
- Problem-solving abilities
- Digital design
Certification
ICT Programming and Logic Essentials Certificate
References
References available upon request.
Timeline
Personal Assistant and HR Manager
Morancie and Sons Ltd
05.2024 - Current
Program Coordinator
The Idea and Innovation Factory
01.2024 - 12.2024
Administrator
LT3 Academy
01.2023 - 12.2024
Social Media and Marketing Assistant
Net Synergy Virtual Solutions (NETSVS)
01.2022 - 12.2024
Pre-apprentice Supervisor
Net Synergy Virtual Solutions (NETSVS)
01.2022 - 12.2024
Accounts Payables Clerk
Dominica Solid Waste Management Cooperation
01.2019 - 12.2022
Cashier
Dominica Solid Waste Management Cooperation
01.2019 - 12.2019
SOCAN Data Entry Executive
Clear Harbor Ltd
01.2018 - 12.2018
Customer Service Executive
Proctor U
01.2017 - 12.2017
Part-Time Data Entry Clerk
Auto Trade Ltd
01.2016 - 12.2016
Customer Service Representative
National Bank of Dominica Ltd
01.2014 - 12.2015
Collateral and Disbursement Representative
National Bank of Dominica Ltd
01.2014 - 12.2015
Associate of Arts Degree - Psychology
DOMINICA STATE COLLEGE
Caribbean Secondary Education Certificate -
CONVENT HIGH SCHOOL
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