Summary
Overview
Work History
Education
Skills
Affiliations
Computer And Network Knowledge
Coursework
Accomplishments
Timeline
Generic

Elesha Darroux-Henderson

Morne Daniel,Dominica

Summary

Results-driven Computer and Information Systems Specialist with substantial experience in leading IT departments and overseeing complex projects from inception to execution. Proficient in optimizing team dynamics, integrating cutting-edge technologies, and formulating strategies that greatly enhance productivity. Proven track record of improving system operations and refining workflow processes across diverse platforms, ensuring operational excellence and robust support for IT infrastructure.

Overview

14
14
years of professional experience

Work History

I.T Officer I.T.A.U (International Tax Affairs Unit)

Inland Revenue Division
, Dominica
08.2021 - Current
  • Plan, test, implement, and maintain the MDES FATCA & CRS Portal, preparing for CBC and CARF reporting.
  • Create and maintain a database in IBM i2 iBase 8 for EOI requests, risk profiling, and AEOI compliance tracking.
  • Train I.T.A.U. staff and financial institution representatives on the MDES portal and iBase usage.
  • Provide IT helpdesk support for Financial Institutions and I.T.A.U staff.
  • Collaborate with Blyce’s IT team to resolve technical issues and implement upgrades via JIRA.
  • Update and maintain SSL certificates for partner jurisdictions and Dominica through the MDES and CTS Portals.
  • Assist in assessments of I.T.A.U functions and data security alongside OECD.
  • Design, implement, and update ISM infrastructures and policies for the unit.
  • Generate management reports on EOI and AEOI compliance.
  • Audit financial reports from Financial Institutions to ensure compliance.
  • Develop and implement an Information Security Policy and related programs to protect IT systems and data from threats.
  • Liaise with stakeholders to identify IT infrastructure requirements.
  • Oversee the implementation of information security infrastructure and monitor for unauthorized access.
  • Develop a comprehensive Information Security Framework covering all aspects of security management.
  • Foster a risk-aware culture within the Tax Administration.
  • Review and enhance IT procurement technical requirements aligned with security policies.
  • Collaborate with stakeholders on IT security risk management.
  • Compliance activities, including audits

System Analyst (Temporary)

Inland Revenue Division
, Dominica
07.2018 - Current
  • Develop and maintain the MDES Portal for FATCA and CRS reporting.
  • Collaborate with vendors to find effective project solutions.
  • Train staff on new systems and technologies.
  • Recommend improvements to enhance efficiency.
  • Support data migration projects for accurate information transfer.
  • Monitor system performance and resolve issues promptly.
  • Assist end-users with system troubleshooting.
  • Design and implement applications and a REST API for the One Stop Shop portal.
  • Create forms and reports using Oracle Forms 6i and Reports 6i.
  • Generate customized reports from the Oracle Database using SQL.
  • Identify improvements in systems architecture and propose optimizations.
  • Analyze user requirements and implement efficiency-driven changes.
  • Work with stakeholders to ensure successful project implementation.
  • Deploy updates to maintain system performance.
  • Automate routine tasks to reduce manual labor.
  • Research emerging technologies for system upgrades.
  • Troubleshoot malfunctions to restore functionality.
  • Revise system design procedures and quality standards.
  • Streamline reporting requirements across business lines and IT teams.and IT support teams.

Technician (Permanent)

Inland Revenue Division
, Dominica
10.2013 - 07.2018
  • I.T help desk and support for IRD Main Office, High Street, branch at Financial Center, and Sub Treasuries at Marigot and Portsmouth on the North side of the island.
  • Conducted routine inspections of equipment to maintain operational efficiency.
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Repair, maintain, and update all mechanical/Electronic equipment: Including computers, printers, laptops, and phones;
  • Maintain Servers, Network, and Network equipment (DHCP, DNS, Domain);
  • Design and implement new Tax Forms and Tax Types;
  • Maintain and update the tax E-Filing (C#, Oracle, HTML, XML, SOAP, SQL, ASP.NET);
  • Meet with vendors to choose the best possible solutions for each project;

System Analyst (Temporary)

Inland Revenue Division
, Dominica
10.2011 - 09.2013
  • Maintain the Office website;
  • Design and implement intranet;
  • Design and implement Income Tax Calculator;
  • Design and implement Risk Management Portal(SQL Server) in collaboration with SEMCAR;
  • Design, Program, Implement, Maintain, and update the tax E-Filing system as part of the EGRIP regional E-Government project with OECS collaborating countries and colleagues. (C#, Oracle, HTML, XML, SOAP, SQL, ASP.net);

Education

Bachelor of Science Degree - Computer Information Systems, System Analysis and Integration

DeVry University
Orlando, Florida

Skills

  • Information security and compliance
  • Systems analysis and integration
  • Technical training
  • Risk management
  • IT project coordination
  • Data compliance
  • Database administration
  • System troubleshooting
  • Vendor management
  • Effective communication
  • Problem solving
  • Team collaboration
  • IT budgeting
  • Business intelligence
  • Quality assurance
  • Disaster recovery planning
  • Network administration
  • Software and web development
  • Asset management
  • Operating system management
  • Stakeholder engagement
  • Compliance auditing
  • Technical documentation
  • Software development

Affiliations

  • Monster Diversity Leadership Program (DLP) Orlando branch
  • Delta Epsilon Iota (DEI) Academic Honor Society
  • Devry University Alumni

Computer And Network Knowledge

  • Microsoft Windows
  • Microsoft Visio
  • UNIX
  • C#
  • Microsoft Office
  • Oracle 9i
  • Adobe Dreamweaver
  • Microsoft Visual Studios .Net
  • Adobe Photoshop
  • Microsoft Windows Vista
  • Citrix
  • Eclipse
  • Visual Logic
  • SQL Plus
  • NetBeans
  • Java
  • Java Script
  • Oracle 12g, Forms 6i, Reports 6i
  • Microsoft Virtual PC
  • Linux
  • HTML

Coursework

  • Program Architecture
  • C# Programming
  • Business and Technology
  • Critical Thinking
  • Professional Writing
  • College Algebra
  • Programming logic
  • Statistics for Decision Making
  • Database Management and design
  • Sociology
  • Public Speaking
  • Computer applications for business
  • Problem Solving
  • Economics
  • Culture and Society
  • Organization Process Analysis
  • Contemporary History
  • Architecture and Design
  • Web Interface Design (Java)
  • Web application Development
  • Accounting
  • Structured Analysis
  • Motivation and leadership
  • Business Application Programming (Java)
  • System Integration
  • Business Continuity
  • Project Management
  • Small Group Communication
  • Advance Topics in Enterprise Analysis
  • Technology, Society and Culture

Accomplishments

  • - Trained in TADAT
    - E-Government initiatives through the OECS EGRIP Project
    - Conducted Risk Analysis and Management with SEMCAR
    - Experience with IBM i2 iBase 8
    - Established and operated effective EOI units
    - Knowledge of EOI and EOIR processes
    - Developed EOI Tracking and Impact Assessment Tools
    - Familiarity with AEOI (Automatic Exchange of Information)
    - Ensured AEOI Confidentiality and Data Safeguards
    - Assessed AEOI Effectiveness
    - Informed on CRS (Common Reporting Standard) Amendments
    - Understanding of FATCA (Foreign Account Tax Compliance Act) and CRS Standards
    - Familiar with ISM (Information Security Management) requirements, best practices, and policy development as outlined by the OECD
    - Actively updating AEOI Effectiveness
    - Promoting and assessing compliance among financial institutions

Timeline

I.T Officer I.T.A.U (International Tax Affairs Unit)

Inland Revenue Division
08.2021 - Current

System Analyst (Temporary)

Inland Revenue Division
07.2018 - Current

Technician (Permanent)

Inland Revenue Division
10.2013 - 07.2018

System Analyst (Temporary)

Inland Revenue Division
10.2011 - 09.2013

Bachelor of Science Degree - Computer Information Systems, System Analysis and Integration

DeVry University

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Elesha Darroux-Henderson