Fenric Riviere
Layou
Summary
Helpful professional commended as valuable team player with expertise in technical work like refrigeration and boat building and also customer service. Ready to bring more than 5 years of relevant work experience to any new position.
Work History
Factory Technician
Dragon Windows
Fondcole, Dominca
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Applied finishing touches and repairs to material used in production of windows and doors after and before production.
Customer Service Agent
Clear Harbor
Canefield, Dominica
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Boat Building Technician
Lester's Boat Building
Layou, Dominica
- Maintained a clean and organized workspace to promote safety and efficiency among colleagues.
- Assisted in the successful completion of construction projects and boats.
HVAC Technician
Subzero Degrees
Roseau, Dominica
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot HVAC problems, identifying root causes and implementing effective solutions.
Appliance Repair Technician
Balty's Repair Service
Canfield, Dominica
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Repair and service appliances such as refrigerators, washing machines, microwave ovens etc.
HVAC Technician
Secret Bay Dominica
Tibay, Portsmouth
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
Education
Certificate - Refrigeration And Air Conditioning
High School Diploma -
Certificate - Stone Wall Construction
Skills
Refrigeration and air conditioning
Fiberglass boat building
Appliance repair
Brush cutting
Stone wall construction
Basic electrical wiring and plumbing
Timeline
Factory Technician - Dragon Windows
Customer Service Agent - Clear Harbor
Assistant Boat Building Technician - Lester's Boat Building
HVAC Technician - Subzero Degrees
Appliance Repair Technician - Balty's Repair Service
HVAC Technician - Secret Bay Dominica
Dominica State College - Certificate, Refrigeration And Air Conditioning
Isaiah Thomas Secondary School - High School Diploma,
Dominica Youth Development Division - Certificate, Stone Wall Construction