Frankie Scotland
Roseau
Summary
Police Officer with over 10 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Officer
Commonwealth of Dominica Police Force
03.2013 - Current
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Executed operational protocols for criminal and non-criminal violations.
- Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Boosted presence in local community by planning and executing new program.
- Obtained information from arrested subjects to conduct debriefings.
Customer Account Executive
Clear Harbor Dominica
12.2011 - 01.2013
- Responsible for customers account for Comcast Cable in the USA. Where i assisted in all billing inquiries, technical issues and boosted sales.
- Communicated with approximately 100 clients daily to understand needs and explain product value.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Evaluated customers' potential needs to make appropriate recommendations.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
Education
High School Diploma -
06.2008
Skills
- Conflict Resolution Tactics
- File and Records Management
- Law Enforcement
- Effective Customer Communication
- Cold Calling
- Sales Leadership
- Public Speaking
- Database Management
- Persuasive Selling
- Scripted Responses
- Microsoft Word
- Microsoft Excel
Certification
Human Resource Management
Professional Bodies
Police Welfare Association
Executive Member
Timeline
Police Officer - Commonwealth of Dominica Police Force
03.2013 - Current
Customer Account Executive - Clear Harbor Dominica
12.2011 - 01.2013
Castle Bruce Secondary School - High School Diploma,
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