Henckell Alyan Alexander
Canefield
Summary
Seasoned Senior Supervisor with robust experience in overseeing daily operations, leading teams, and driving performance improvements. Known for strong leadership abilities, effective problem-solving skills, and commitment to achieving operational excellence. In previous roles, significant impact made through streamlining processes, enhancing team productivity, and promoting a positive work culture.
Overview
9
9
years of professional experience
Work History
Senior Supervisor
National Bank of Dominica
08.2016 - Current
- Oversees cash management, ATM administration, treasury operations, and asset security to ensure compliance and efficiency.
- Handles customer complaints and provides prompt resolutions to maintain high satisfaction levels.
- Supports the Branch Manager to achieve departmental goals and operational excellence.
- Assists the ECCB Country Manager with ECCB Dominica vault transactions.
Promotions:
- Senior Supervisor- Personal Banking - July 1, 2024
- Customer Relations Associate - December 1, 2021
- Customer Relations Representative - March 1, 2019
Acting Appointments:
- Branch Manager: July 2, 2025 – Present
- Customer Service Supervisor: June 1, 2022 – July 8, 2022
- Customer Relations Supervisor: March 22, 2022 – April 29, 2022
- Customer Relations Associate: July 16, 2021 – December 18, 2021
- Cash Services Officer: Multiple appointments between March 2021 and June 2024
- Customer Relations Representative: December 5, 2017 – February 28, 2019
Education
Bachelor of Science - Economics
University of The West Indies - Open Campus
Dominica07-2024
Associate of Science - Information Technology
Dominica State College
Dominica10-2016
Associate of Science - Economics
Dominica State College
Dominica10-2016
GCE AS & A LEVEL -
Dominica State College
Dominica06.2016
High School Diploma -
Saint Mary's Academy
Dominica07.2014
Skills
- Leadership skills
- Effective communication
- Problem solving
- Interpersonal skills
- Salesforce
- Microsoft Office proficiency
- Google Workspace applications
- Event planning and coordination
- Treasury management strategies
- Calendar management techniques
- Cash management practices
Affiliations
- NexConnex Productions, Executive Member, 2018, Present
- DSC Business League, President, 2015, 2016
- Dominica Interschool Basketball Team, 2013
Timeline
Senior Supervisor
National Bank of Dominica
08.2016 - Current
Bachelor of Science - Economics
University of The West Indies - Open Campus
Associate of Science - Information Technology
Dominica State College
Associate of Science - Economics
Dominica State College
GCE AS & A LEVEL -
Dominica State College
High School Diploma -
Saint Mary's Academy
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