Icilma Hamilton
Account Executive
Roseau,Commonwealth Of Dominica
Summary
Established Account Executive gifted at lead generation and efficiently resolving customer issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, effective communication skills and dedication to customer service.
Overview
1
1
Certification
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Account Executive
Clear Harbour Dominica
Rosea, Commonwealth of Dominica
04.2014 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Completed over 300 cold calls per week to bring in new customers, maintaining 90% conversion rate.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Liaised between clients and support team to resolve issues quickly and effectively.
- Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
Education
Bachelor of Science - Business Administration And Management
Brooklyn College
Brooklyn New York 09.2011 - 06.2013
Associate of Science - Business Administration And Management
Borough Of Manhattan Community College
Manhattan, New York City 09.2009 - 06.2011
High School Diploma -
Dominica Grammar School
Roseau Dominica 09.2000 - 06.2005
Skills
Relationship building and management
Written and verbal communication
Strategic selling
Operations
Strong relationships
Goals and performance
Customer Relations
Customer rapport
Certification
Phi Theta Kappa Honor Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Account Executive
Clear Harbour Dominica
04.2014 - Current
Bachelor of Science - Business Administration And Management
Brooklyn College
09.2011 - 06.2013
Associate of Science - Business Administration And Management
Borough Of Manhattan Community College
09.2009 - 06.2011
High School Diploma -
Dominica Grammar School
09.2000 - 06.2005