Iphinia Esprit
Roseau,Dominica
Summary
Numerous awards for best Customer service Representative skills, Certificates in related field
Overview
2025
2025
years of professional experience
Work History
Massage Therapist
The Glam
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Clear Harbor Dominica
09.2020 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Isaiah Thomas Secondary School
St. Joseph Dominica06.2002
Skills
Exceptional Customer service skills, able to work independently and also in a team, good problem solved, problem solver customer oriented and friendly
Timeline
Customer Service Representative
Clear Harbor Dominica
09.2020 - 09.2024
Massage Therapist
The Glam
High School Diploma -
Isaiah Thomas Secondary School