Jacintha Fagan-Defoe
Commonwealth Of Dominica,Roseau
Summary
Dedicated Pharmacist offering seven years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.
At Jolly's Pharmacy, expertise in prescription verification and exceptional customer service skills to enhance patient care is shown on a daily basis. Proactive engagement in continuous improvement and patient education programs underscored a commitment to excellence, fostering strong relationships with healthcare providers and patients alike.
I continue to be dedicated in other community services in church and family life.
Overview
7
7
years of professional experience
Work History
Pharmacist
Jolly's Pharmacy
06.2017 - Current
- Managed fifty plus prescriptions daily while maintaining excellent customer service and attention to detail.
- Being an active member of the Jolly's National Clinic (JNC) team, I frequently assist with Clinical work both within the company and for other companies.
- I am a radio personnel on Jolly's Pharmacy programs;Health Pulse and Health Vibes giving health tips, education and conducting discussions with other health professionals.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
- Facilitated community health screenings, raising awareness and early detection of common diseases.
- Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
University of The West Indies
Trinidad10.2016
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Customer relations
- Resolving disputes and concerns with customers
- Good communicating Skills
- Good listening Skills
- Patient Education
- Dispensing Medication
- Maintaining records
- Prescription Filling
- Patient education and counseling
- Sales skills
- Pharmacy Ethics
Singing, dancing, reading, spending time with friends and loved ones
Singing has been my absolute passion. I have been involved in choirs and singing activities from a tender age. To this day, I am once of the few numbers of our St. Martin De Porres Church choir. Dancing also brings me great joy especially as it can be used as a form of exercise. Spending time with friends and loved ones are most fulfilling, They create memories and share invaluable moments....What are we without strong connections and support!
Timeline
Pharmacist
Jolly's Pharmacy
06.2017 - Current
Bachelor of Pharmacy - Pharmaceutical Sciences
University of The West Indies
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