Jamie Joseph
Fond Canie,St. George
Summary
Experienced operations manager seeking to leverage my leadership and organizational skills. With over 8 years of expertise in managing teams, optimizing processes, and handling administrative tasks. Proven ability to lead and develop teams, ensure compliance and drive operational efficiency. Skilled in communication, problem solving, and conflict resolution, with a passion for employee relations and talent development.
Overview
11
11
years of professional experience
Work History
Office Manager
Oliver S. Joseph Construction Ltd
05.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
Operations Manager
Clear Harbor
04.2014 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Dominica State College
Domininca10.2011
Skills
- Customer Service
- Office Administration
- Payroll Processing
- Employee Coaching and Mentoring
- Interpersonal Relations
- MS Office
- Operations Management
- Organizational Skills
Timeline
Office Manager
Oliver S. Joseph Construction Ltd
05.2021 - Current
Operations Manager
Clear Harbor
04.2014 - 10.2024
Associate of Arts - Administrative Assistance And Secretarial Science
Dominica State College
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