Nikolai J. Boston
Roseau,Commonwealth Of Dominica
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Tropical Shipping
06.2022 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
Warehouse Coordinator / Senior Inventory Clerk
Do It Center | Trading International Group | Goodwill Road, Roseau
11.2020 - 05.2022
- Helped keep inventory accurate by overseeing daily cycle counts.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Monitored production levels and implemented measures to increase output.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluated team performance and provided feedback on areas requiring improvement.
Corporate Sales Executive
Dominica Business Systems | Kennedy Avenue, Roseau
01.2020 - 11.2020
- Conducted market research to identify customer needs and preferences.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Representative
Wykies Auto Company | NAPA | Canefield Highway
02.2019 - 01.2020
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Fleet Supervisor
International Organization for Migration | Crn Cork Street & Old Street, Roseau
06.2018 - 01.2019
- Supervised driving team and effectively delegated assignments to optimize processes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Examination Proctor
Clear Harbor | Canefield
02.2018 - 06.2018
- Monitored student examinations and activities to promote student grade accuracy.
- Paid attention to detail while completing assignments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Vehicle Sales Executive
M Motors (BMW)
10.2017 - 01.2018
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Vehicle Sales Representative
Auto Trade Ltd. | P.O Box 40 | Canefield
04.2016 - 09.2017
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Gathered, organized and input information into digital database.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Car Rental Agent
Island Car Rentals | P.O Box 40 | Canefield
06.2012 - 04.2016
- Provided callers with product and customer service information to foster brand loyalty.
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Burglar Alarms Division Operator
Platinum Security Inc. | Fond Cole Industrial Site
02.2012 - 05.2012
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Zip Line Sweeper
Rain Forest Adventures | Laudat
09.2011 - 02.2012
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Hotel Receptionist
Garraway Hotel & Anchorage Hotel | Roseau
03.2010 - 07.2011
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone promptly throughout shift, closely following strict guidelines for customer service and satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Certificate of Completion - Marketing Management And Research
The University Of The West Indies- Open Campus
P.O Box 82, Roseau Dominica04.2023
Dominica State College
07.2010
High School Diploma -
Dominica Grammar School
Commonwealth Of Dominica06.2008
Skills
- KIA KARISMA Training
- Telephone Doctor
- Developing Excellent Selling Skills
- Sales Consultant Recognition Program
- Customer Service
- Sales Development
- Customer Retention
- Interpersonal Communication Skills
- Contract Negotiations
- Product and Service Sales
- Systems and Software Expertise
- Relationship Building
References
- Jerndal Lawrence, Freight Solutions Clerk, Dominica Freight Systems, Canefield Highway, Roseau, Commonwealth of Dominica, +1 (767) 277-1929
- Shari Pascal-Maronie, Marketing Manager, National Co-Operative Credit Union, 31-37 Independence Street, Roseau, Commonwealth of Dominica +1 (767) 614-0604
- Jeanelle Colaire, Accounting and Finance Lecturer, Dominica State College, Stockfarm, Roseau, Commonwealth of Dominica +1 (767) 277-3838
Certification
Marketing Research and Management
KIA KARISMA Training Completion
Telephone Doctor
Developing Excellent Selling Skills
Sale Consultant Recognition Program+
Timeline
Sales Representative
Tropical Shipping
06.2022 - Current
Warehouse Coordinator / Senior Inventory Clerk
Do It Center | Trading International Group | Goodwill Road, Roseau
11.2020 - 05.2022
Corporate Sales Executive
Dominica Business Systems | Kennedy Avenue, Roseau
01.2020 - 11.2020
Customer Service Representative
Wykies Auto Company | NAPA | Canefield Highway
02.2019 - 01.2020
Fleet Supervisor
International Organization for Migration | Crn Cork Street & Old Street, Roseau
06.2018 - 01.2019
Examination Proctor
Clear Harbor | Canefield
02.2018 - 06.2018
Vehicle Sales Executive
M Motors (BMW)
10.2017 - 01.2018
Vehicle Sales Representative
Auto Trade Ltd. | P.O Box 40 | Canefield
04.2016 - 09.2017
Car Rental Agent
Island Car Rentals | P.O Box 40 | Canefield
06.2012 - 04.2016
Burglar Alarms Division Operator
Platinum Security Inc. | Fond Cole Industrial Site
02.2012 - 05.2012
Zip Line Sweeper
Rain Forest Adventures | Laudat
09.2011 - 02.2012
Hotel Receptionist
Garraway Hotel & Anchorage Hotel | Roseau
03.2010 - 07.2011
Certificate of Completion - Marketing Management And Research
The University Of The West Indies- Open Campus
Dominica State College
High School Diploma -
Dominica Grammar School
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