Jasmine Benjamin
Roseau
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I significantly enhanced customer loyalty at Clear Harbor. My blend of critical thinking and active listening skills, coupled with a talent for multitasking, has consistently improved client satisfaction and operational efficiency.
As a customer service professional, I brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. With proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Clear Harbor
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shopkeeper
Top Notch Enterprise
01.2021 - 12.2023
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
High School Diploma -
Isaiah Thomas Secondary
Saint Joseph, Dominica07-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Flexible schedule
- Multitasking and organization
- Verbal and written communication
- Team building and leadership
- Patience and tolerance
- Outgoing personality
- Handling difficult customers
Timeline
Customer Service Representative
Clear Harbor
12.2023 - Current
Shopkeeper
Top Notch Enterprise
01.2021 - 12.2023
High School Diploma -
Isaiah Thomas Secondary
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