Jernella Benjamin
Mahaut
Summary
Motivated and customer-focused professional seeking an opportunity to apply my leadership, teamwork, and time management skills within a dynamic organization. Eager to contribute to the success of the company while enhancing my customer service expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CLEAR HARBOR
08.2022 - Current
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhere strictly to policies and procedures for continued company compliance.
- Meet and exceed quality, customer satisfaction and performance goals in support of the client's brand.
FNWL Quality Assurance Coach
CLEAR HARBOR
02.2023 - 12.2023
- Monitored performance of new trainees and assigned associates using client guidelines
- Delivered immediate feedback promptly after observing performance using the CH feedback model
- Participated in weekly calibration sessions, including sourcing calls, booking conference rooms, and compiling audit talking points
- Addressed performance gaps with demonstration, imitations, and repetition based on on-the-job training.
- Audited and prepared customized reports as needed
Education
ASSOCIATE DEGREE IN GEN BIOLOGY & COMPUTER SCIENCE - General Biology & Computer Science
Dominica State College
07.2022
HIGH SCHOOL DIPLOMA -
Convent High School
06.2020
Skills
- Strong teamwork and collaboration abilities
- Proven leadership and supervision experience
- Competent in Microsoft Office applications (Word, PowerPoint, Excel)
- Excellent customer service and communication skills
- Adaptable and flexible in fast-paced environments
- Effective time management and task prioritization
Timeline
FNWL Quality Assurance Coach
CLEAR HARBOR
02.2023 - 12.2023
Customer Service Representative
CLEAR HARBOR
08.2022 - Current
HIGH SCHOOL DIPLOMA -
Convent High School
ASSOCIATE DEGREE IN GEN BIOLOGY & COMPUTER SCIENCE - General Biology & Computer Science
Dominica State College
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