Issa K. Alleyne
Houston,TX
Summary
With a decade of progressive experience as a general manager with excellent interpersonal skills, written and verbal communication skills and leadership. I have a proven record of strategizing for business growth and elevating customer satisfaction and overall experience. With a keen dedication to team development and a commitment to improving sales growth. The aforementioned have allowed for the enhancement of professional skills and servitude to the organization in the best possible way with discipline, sheer determination and continuous commitment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Jammy's Cheesecake Delights
01.2014 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Business Service Support
JAlleyne & Co Ltd
01.2014 - 01.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced operating costs through strategic vendor negotiations and careful budget management.
- Streamlined business processes for improved efficiency and productivity.
Technical Officer
Housing Recovery Project
09.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Computer Lab Technician
The University of the West Indies
09.2012 - 05.2013
- Provided remote support to users outside of the computer lab setting, expanding accessibility to technical assistance as needed.
- Monitored computer lab usage patterns to identify peak hours, adjusting staffing as necessary to meet demand without compromising service quality.
- Managed supply orders for the computer lab while adhering to budgetary constraints, ensuring availability of essential equipment when needed.
Receptionist
Body and Soul Fitness Gym
01.2009 - 05.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Pharmacy Technician
Charles Pharmacy
09.2005 - 01.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Applied Science Degree - Petroleum Engineering Technology
Houston Community College
Houston09.2024
BSc. - Environmental Science and Natural Resource Management, Biology, Biotechnology
University of The West Indies St. Augustine Campus
Trinidad & Tobago07.2014
Associate Degree - Biology
Dominica State College
Commonwealth Of Dominica06.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Strategic Planning
Certification
- Management Consultancy & Agency Services (MACAS)
- Certified Associate in Project Management (CAPM)
Personal Information
- Place of Birth: Commonwealth of Dominica
- Health Status: Excellent
- Date of Birth: 07/14/86
- Nationality: Dominican
- Marital Status: Single
References
- Jahna McLawrence, Social Safeguards Specialist, Housing Recovery Project, Dominica, Jahnamclawrence@gmail.com, + (767) 245-2367
- Leanthia Pacquette, Monitoring & Evaluation Analyst, UNDP Project Office, 16 Kennedy Avenue, Roseau, Dominica, leanthia.pacquette@undp.org, +1 (767) 615-7873, +1 (767) 225-2511
- Daniel TS Campbell, ME (Hons), BEng (Hons), ENV SP, World Bank Consultant, dcampbell1@worldbank.org, danieltscampbell@gmail.com, +1 (784) 527-0101
Timeline
Technical Officer
Housing Recovery Project
09.2019 - 01.2023
Manager
Jammy's Cheesecake Delights
01.2014 - 01.2024
Business Service Support
JAlleyne & Co Ltd
01.2014 - 01.2024
Computer Lab Technician
The University of the West Indies
09.2012 - 05.2013
Receptionist
Body and Soul Fitness Gym
01.2009 - 05.2010
Pharmacy Technician
Charles Pharmacy
09.2005 - 01.2006
Associate of Applied Science Degree - Petroleum Engineering Technology
Houston Community College
BSc. - Environmental Science and Natural Resource Management, Biology, Biotechnology
University of The West Indies St. Augustine Campus
Associate Degree - Biology
Dominica State College
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