Jessiana Phillip
Pointe Michel
Summary
Bank Teller with 3+ years of experience providing excellent customer service and accurately processing financial transactions. Adept at managing multiple tasks and quickly resolving customer inquiries. Motivated Administrative Officer offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
8
8
years of professional experience
Work History
Administrative Officer/Admission Counselor
St. Joseph University
09.2023 - Current
- Assisted customers/students in registration for classes at the university
- Provided information about the institution to interested students
- Reviewed applications of students
- Assisted with Creole speaking to the Haitian Nationals (students).
Teller/Scanning Clerk/Filing Clerk/Assistant Loan Officer
National Co-Operative Credit Union
09.2019 - 05.2023
- Balanced the cash drawer and teller station within 15 minutes on a daily basis
- Developed strong relationships with customers by providing excellent customer service
- Resolved customer complaints and inquiries professionally
- Prepared and processed documents for scanning
- Understood and followed oral and written directions
- Assisted members with inquiries.
Assistant Teacher
Newtown Primary School
01.2016 - 07.2019
- Assisted lead teacher in developing and implementing daily lesson plans and activities for a preschool classroom of 20 students
- Successfully managed daily classroom operations, including attendance, meal time, and outdoor activities
- Developed and implemented interactive learning activities to engage students in the lesson
- Conducted assessments to evaluate the progress of each student and provide feedback to the lead teacher
- Helped to plan and coordinate field trips that were educational and fun.
Office Secretary
Dr. Damien Dublin (lab) (Part-Time)
01.2016 - 01.2018
- Demonstrated strong organizational and interpersonal skills while performing administrative tasks
- Responsible for maintaining records and preparing documents
- Managed calendars, answered phones, and greeted clients professionally
- Assisted with filing and data entry tasks when needed
- Handled confidential documents with discretion and integrity
- Responsible for taking appointments.
Education
High School Diploma -
St.Martin Secondary
Certificate - Project Management
UWI
Certificate - Computer Literacy
Youth Development
Associate Degree - Business Administration
Dominica State College
06.2015
Skills
- Cash handling
- Customer service
- Banking operations
- Financial transactions
- Communication skills
- Problem solving
- Teamwork
- Process Improvement
- Computer proficiency
- Attention to detail
- Creativity
- Leadership
- Work ethic
- Time management
- Communication
- Interpersonal skills
- Problem-solving
- Adaptability
- Computer literacy
- Organization
- Accuracy
Street
Pointe Michel
Languages
creole
Timeline
Administrative Officer/Admission Counselor
St. Joseph University
09.2023 - Current
Teller/Scanning Clerk/Filing Clerk/Assistant Loan Officer
National Co-Operative Credit Union
09.2019 - 05.2023
Assistant Teacher
Newtown Primary School
01.2016 - 07.2019
Office Secretary
Dr. Damien Dublin (lab) (Part-Time)
01.2016 - 01.2018
High School Diploma -
St.Martin Secondary
Certificate - Project Management
UWI
Certificate - Computer Literacy
Youth Development
Associate Degree - Business Administration
Dominica State College