Julia Phillip
Mahaut, Commonwealth Of Dominica
Summary
Dynamic Sales Development Representative with a proven track record at Veesion, excelling in lead qualification and data analytics. Adept at fostering relationships and driving sales growth, I leverage my quality assurance expertise and goal-oriented mindset to deliver exceptional results. Committed to continuous improvement and team success, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Development Representative
Veesion
Paris, France
03.2025 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Quality Assurance Coach
Clear Harbor Dominica Ltd.
Canefield, Dominica
03.2022 - 11.2024
- Contributed to the learning and development of both tenured and new customer service agents where they were coached weekly. Side by side developmental sessions were also done with the agents who were struggling with their performance.
- Provided weekly updates to my direct supervisor on the performances of the agents that were assigned to me
- Participated in weekly calibration sessions where the agents calls were reviewed as a team. At these sessions, feedback on both kudos and areas of development were discussed.
- Took customer service calls weekly to ensure that I was up to date with the processes .
- Facilitated trainings on both customer service and any change in processing made by the client
- Worked closely with the agents supervisors and other QACs to ensure that the agents quality and customer service on each call is exceptional.
- Maintained great oral and written communication skills .
Customer Service Representative
Clear Harbor Dominica Ltd.
Canefield, Dominica
03.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Data Entry Clerk
Clear Harbor Dominica Ltd.
Canefield, Dominica
06.2015 - 03.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Teacher
Dominica Ministry of Education
09.2014 - 05.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate of Science - Biology And Physics
Dominica State College
Stockfarm, Commonwealth Of Dominica10-2013
Skills
- Team leadership
- Quality assurance expertise
- Training and mentoring
- Continuous improvement mindset
- Goal-oriented mindset
- Lead qualification
- Email outreach
- Salesforce proficiency
- Time management
- Fast typing speed
- Independent worker
- Accuracy and attention to detail
Languages
English
First Language
Affiliations
- I love engaging in activities that involve nature, like hikes, going to the beaches, and rivers. You can find some of my adventures on my YouTube channel @dominicanjujubean6529
- Helped in the development of Zarman Park in Mahaut, Dominica. I was also a member of the ITSS Environmental Club, in which I was involved in many cleanup and beautification activities along the West Coast
Timeline
Sales Development Representative
Veesion
03.2025 - Current
Quality Assurance Coach
Clear Harbor Dominica Ltd.
03.2022 - 11.2024
Customer Service Representative
Clear Harbor Dominica Ltd.
03.2018 - 03.2022
Insurance Data Entry Clerk
Clear Harbor Dominica Ltd.
06.2015 - 03.2018
Teacher
Dominica Ministry of Education
09.2014 - 05.2015
Associate of Science - Biology And Physics
Dominica State College