Justin Edmund
Missisauga,Canada
Summary
Team-oriented individual with experience handling issues with poise. Enthusiastic personality, strong work ethic and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. In addition, a packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills.
Overview
13
13
years of professional experience
Work History
Picker Packer
Walmart Logistics - Mississauga
Mississauga, Ontario
06.2022 - 11.2022
- Verified accuracy of picked items by comparing them against pick list.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
General Farm Worker
Witzke's Greenhouse Ltd
Courtice, Ontario
01.2021 - 05.2022
- Operated and maintained greenhouse equipment, including pumps, fans, and irrigation systems.
- Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
- Planted, cultivated, and harvested vegetables and different flowers/plants in the greenhouse for shipping and sales.
- Provided customer service at greenhouse store when selling products from the greenhouse.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Cleaned work areas and maintained grounds and landscaping.
Liaison Officer
National Employment Programme (NEP)
Roseau, Dominica
10.2019 - 01.2021
- Developed and maintained relationships with key members of different youth groups and organizations in order to ensure that their needs were met in a timely manner.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Monitored progress of projects as well as deadlines associated with them, escalating any issues or concerns when necessary.
- Reviewed existing policies, procedures, regulations and contracts related to liaison activities; identified areas of improvement where required.
- Liaised with vendors regarding procurement of goods, services needed for liaison activities; monitored delivery timelines, costs, quality control measures.
- Collaborated with colleagues to develop strategies for engaging potential customers and increasing brand awareness through effective communication techniques.
Sales Representative
Clear Habor
Canefield, Dominica
09.2016 - 09.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Adjusted bills and refunded money to solve customer's service or billing complaint.
- Collected deposits or payments and arranged for billing.
Sales Representative
Digicel Play
, Dominica
03.2015 - 05.2016
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge and marketing initiatives
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Maintained relationships with customers through regular follow-up calls and emails.
- conducted market research to identify potential customers and their needs.
- created reports on a weekly daily, weekly and monthly sales activity.
Customer Service Representative
Issa Trading Ltd. (Part-time)
Roseau, Dominica
05.2010 - 12.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns and exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Associate of Arts - Business Administration
Dominica State College
Dominica01-2009
High School Diploma -
St. Mary's Academy
Dominica07-2008
St. Mary's Primary School
DominicaSkills
Product Inspections
Quality Control
Product Packaging
Shipment Preparation
Sales Coaching
Workflow Management
Sales team assistance
Sales team oversight
Training staff
Sales Presentations
Territory Management
Sales strategy development
Data Entry
Appointment Scheduling
Inbound and Outbound Calling
Complaint resolution
Scheduling
Consultative Sales
Account updating
Data Collection
Paperwork Processing
Call Management
Personal Qualifications
- 2008, CXC Passes (General Proficiency) in 6 subjects
- 2021 (June), GCE Passes (O'Level) in two (2) subjects
- IELTS Scores:, 7.0, 6.0, 5.5, 7.5, 6.5, Competent User
Personal Information
- Gender: Male
- Marital Status: Single
References
- Mr. Kareem Magloire, Canefield Industrial Estate, Canefield, Dominica, 1 (767) 3154925/4405525
- Ms. Nadine Reynold, Canefield Industrial Estate, Canefield, Dominica, 1 (767) 4405525
Timeline
Picker Packer
Walmart Logistics - Mississauga
06.2022 - 11.2022
General Farm Worker
Witzke's Greenhouse Ltd
01.2021 - 05.2022
Liaison Officer
National Employment Programme (NEP)
10.2019 - 01.2021
Sales Representative
Clear Habor
09.2016 - 09.2018
Sales Representative
Digicel Play
03.2015 - 05.2016
Customer Service Representative
Issa Trading Ltd. (Part-time)
05.2010 - 12.2011
Associate of Arts - Business Administration
Dominica State College
High School Diploma -
St. Mary's Academy
St. Mary's Primary School
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