Karah Wilson
Roseau,St. Georges
Summary
Ambitious Human Resources Officer with a sage understanding of HR policies. Dedicated to efficiently managing the skills and knowledge of employees in a work environment that encourages and supports growth and personal development, and close monitoring of efficient team performance, ensuring the accomplishment of personal and organizational goals and objectives. Adept at complex problem-solving and effective decision-making. An astute individual with experience in developing improved corporate policy and strategy. Adept in motivating high-performing, compliant HR, payroll, and recruitment teams. Aids smooth business operations through the successful implementation of key process improvements.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Human Resource Officer
Dominica Solid Waste Management Corporation
Roseau, Dominica
01.2020 - Current
- Provided HR advice to supervisors and managers to tackle obstacles such as conflict resolution, pay disputes, and under-performance management.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Maintained precise, detailed staff and company records for thorough reference.
- Advised supervisors and managers on correct disciplinary procedures for compliant issue resolution.
- Coordinated training and handled logistics and administrative tasks.
- Educated management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
- Improved business HR policies by guiding and collaborating with managers.
- Developed bonus and incentive programs to drive employee performance.
Accounts Receivable Clerk
Dominica Solid Waste Management Corporation
Roseau, Dominica
05.2018 - 01.2020
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Created an improved filing system to maintain secure client data.
- Followed bookkeeping regulations and tax legislation to maximize external compliance.
- Utilized electronic, standard, and certified mail services to deliver invoices.
- Executed billing tasks and recorded information in company databases.
- Verified the accuracy of billing data, correcting any identified errors.
- Monitored outstanding invoices and performed collections duties.
- Updated accounting records with new payments, balances, and customer information.
- Prepared monthly, quarterly, and annual reports of all billings.
- Handled account payments and provided information regarding outstanding balances.
- Generated account statements outlining payments and balances.
Bank Reconciliation Clerk
Dominica Solid Waste Management Corporation
Roseau, Dominica
01.2014 - 04.2018
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Documented financial transactions in Adagio Accounting Software and classified each with the correct code.
- Process, verify, and reconcile input documentation.
- Managed the financial status information between the bank and the Corporation.
- Reconcile and verify bank deposits and payments.
- Ensure follow-up action as and when necessary.
Cashier
Dominica Solid Waste Management Corporatiom
Roseau, Dominica
11.2010 - 04.2018
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Resolved customer complaints and answered queries about the Corporation's services.
- Handled currency payments, secured funds in the register, and prepared deposits at the end of the day.
- Accepted customer payments for services and issued receipts.
- Managed the disbursement and reimbursement of petty cash for the Corporation.
- Managed revenue from daily transactions.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Associates Degree - Business Administration
Dominica State College
Roseau, Dominica 09.2007 - 05.2009
Bachelor of Science - International Management
University of the West Indies Open Campus Dominica
Roseau, Dominica 09.2015 - 04.2020
Certificate of Higher Education - Advanced Human Resource Management
University of the West Indies
Roseau, Dominica 08.2020 - 10.2020
Certificate of Higher Education - Developing Leadership Presence
University of the West Indies
Roseau, Dominca 08.2020 - 10.2020
Skills
- Employee relations
- Performance management
- Cash handling
- Account management
- Query resolution
- Conflict resolution
- Multi-tasking
- File and records management
- Confidentiality
- Labour agreements
- Communication skills
- Public relations
- Time management
Languages
English
Native
French
Intermediate
Spanish
Elementary
Timeline
Certificate of Higher Education - Advanced Human Resource Management
University of the West Indies
08.2020 - 10.2020
Certificate of Higher Education - Developing Leadership Presence
University of the West Indies
08.2020 - 10.2020
Human Resource Officer
Dominica Solid Waste Management Corporation
01.2020 - Current
Accounts Receivable Clerk
Dominica Solid Waste Management Corporation
05.2018 - 01.2020
Bachelor of Science - International Management
University of the West Indies Open Campus Dominica
09.2015 - 04.2020
Bank Reconciliation Clerk
Dominica Solid Waste Management Corporation
01.2014 - 04.2018
Cashier
Dominica Solid Waste Management Corporatiom
11.2010 - 04.2018
Associates Degree - Business Administration
Dominica State College
09.2007 - 05.2009
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