Karan Dominique
Pointe Michel, Roseau Dominica
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Very High spirited individual .
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Archipelago Trading Ltd
06.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Floor Assistant
Archipelago Trading LTD
06.2017 - 05.2018
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Associate
Archipelago Trading LTD
10.2008 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree -
Pierre Charles Secondary School
Grandbay ,DominicaHigh School Diploma -
Business Training Center
Roseau, Dominica06.2008
Skills
- Customer Service
- Microsoft Word
- Keyholder
- Microsoft Excel
- Filing
- Dedicated Team Player
- Supervising staff
- Administrative Support
- Data Entry
- Computer Skills
- Sales Training
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service. Was awarded certificate of appreciation for exemplary team spirit 2012- 2013
- Awarded Certificate in recognition of the Positive Attitude and Versatility exhibited with the company 2009
hobbies
- Listening to music
- Exploring Nature
- Cooking
- Singing
- Meeting new people
Languages
English, Creole
Native language
References
Cleona Peters
General Practitioner
Fond cole , Dominica
1-767-295-8515
Ronald Roberts
Construction Manager
Argo Development Studio
rr@argo-ds.com /www.argo-ds.com
1-767-612-7117
1-767-277-1487
Timeline
Administrative Assistant
Archipelago Trading Ltd
06.2017 - Current
Sales Floor Assistant
Archipelago Trading LTD
06.2017 - 05.2018
Sales Associate
Archipelago Trading LTD
10.2008 - 05.2017
No Degree -
Pierre Charles Secondary School
High School Diploma -
Business Training Center
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