Kareem P.N. Bertrand
Roseau
Summary
Strategic and people-focused Human Resource Professional with over 15 years of experience in the financial services sector, including 7+ years of progressive experience in HR management. Adept at aligning HR initiatives with organizational goals, driving employee engagement, and fostering a compliant, ethical, and high-performance work culture. Demonstrated strengths in talent acquisition, employee relations, industrial relations, and HR policy development. Strong cross-functional background with earlier exposure to customer service, marketing, and retail lending, enhancing ability to partner effectively with business units.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resource Manager
National Bank of Dominica Ltd
07.2022 - Current
- Provide strategic support to the Executive Manager HR & Talent Management for a multi-branch financial services organization with over 200 employees.
- Supervise a team of 3 employees responsible for key HR functions including compensation and benefits, talent management and performance management.
- Leads the department’s reporting functions, including preparation of annual budget, enterprise risk management (ERM) framework reporting, as well as third-party vendor and contract management.
- Introduced an electronic HR service desk system aligned to departmental KPIs and employee satisfaction.
- Spearheaded the digitization of employee records.
- Served as the department’s project lead on an HRIS upgrade/implementation project.
- Advise executive leadership and senior leadership on workforce planning and employee relations matters.
Senior Human Resource Officer – Manpower, Recruitment & Training
National Bank of Dominica Ltd
07.2008 - 07.2022
- Served as HR functional lead on NBD’s Project Team to acquire Royal Bank of Canada (RBC), Dominica Operations, and produced a written framework for all legal and operational aspects pertaining to the transition.
- Supported Executive Management in the development and implementation of NBD’s high-level HR activities, such as succession planning, effective talent management and culture and change management.
- Organized retreats and seminars for staff within customer service and credit and business development.
- Developed and conducted training on HR policies and practices, including code of conduct, dress code and business communication.
- Finalized two outstanding collective bargaining agreements (CBAs) for the periods 2012-2015 and 2015-2018.
- Maintained a current CBA for the period 2018-2021 and secured same for 2021-2024.
Credit & Business Development Associate/Officer
National Bank of Dominica Ltd
07.2016 - 07.2018
- Provided financial advice to clients and managed a lending portfolio with an average annual growth rate of $3M.
- Processed loan requests and managed retail lending portfolio for mortgage, vehicle and other consumer loan clients.
Marketing Associate
National Bank of Dominica Ltd
08.2010 - 07.2012
- Lead the Bank’s financial literacy campaign.
- Contributed to marketing campaigns and community outreach programs, strengthening customer engagement.
- Supported product and service reviews to assist in modifications to structure and pricing models.
Customer Service Representative (Teller, Treasury Officer, Private Banking Officer)
National Bank of Dominica Ltd
09.2006 - 07.2012
- Delivered frontline service excellence in customer interactions and financial product delivery.
- On-boarded new customers performing required due diligence checks.
- Supported treasury functions as senior teller in the cash processing unit.
- Developed NBD’s Customer Service Standards document, which was adopted bank-wide as a guide to delivering quality and consistent customer service.
Education
Masters of Science (MSC) - Management Studies with Human Resource Management (Concentration)
University of The West Indies – Global Campus
08.2025
Bachelor of Science (BSC) - Psychology (Major) with Human Resource Management (Minor)
University of the West Indies – St. Augustine Campus
Associate of Arts (ASC) - Economics & Accounting
Dominica State College
Diploma - Project Management (Distinction)
Cambridge International College
Diploma - undefined
St Mary’s Academy
Skills
- HR Strategy & Organizational Development
- Talent Acquisition & Workforce Planning
- Performance Management Systems
- Employee Engagement & Retention
- HR Policy & Compliance
- Training & Development
- Industrial Relations
- HR Metrics & Reporting
- Financial Services Industry Knowledge
- Customer-Centric Leadership
- Public Speaking
- Microsoft Office Suite – Intermediate Level (Excel, Word, PowerPoint)
- HRIS Systems (HRPlus and EmpXTrack)
Websites
Certification
- Caribbean Governance & Training Institute (CGTI) – Chartered Directors Certification Certified Chartered Director (CDIR)
- Certificate of Completion | Human Resource Analytics | University of California, Irvine – Coursera
- Certificate of Attendance | Industrial Relations Workshop | UWI St. Augustine CPE Programme
- Certificate of Completion | Conflict Management, Mediation & Negotiation Strategies | Caribbean Centre for Conflict Management
- Certificate of Completion | Supervisory Management | UWI Open Campus
- Certificate of Completion | Advanced Conflict Resolution | APEX Training and Development
- Certificate of Attendance | Talent and Performance Management | Caribbean Association of Bankers, 2020 – Antigua & Barbuda
References
Available upon request.
Affiliations
- Member, Caribbean Society for Human Resource Professionals (CSHRP)
- Commissioner, Independent Regulatory Commission, Dominica
Timeline
Human Resource Manager
National Bank of Dominica Ltd
07.2022 - Current
Credit & Business Development Associate/Officer
National Bank of Dominica Ltd
07.2016 - 07.2018
Marketing Associate
National Bank of Dominica Ltd
08.2010 - 07.2012
Senior Human Resource Officer – Manpower, Recruitment & Training
National Bank of Dominica Ltd
07.2008 - 07.2022
Customer Service Representative (Teller, Treasury Officer, Private Banking Officer)
National Bank of Dominica Ltd
09.2006 - 07.2012
Bachelor of Science (BSC) - Psychology (Major) with Human Resource Management (Minor)
University of the West Indies – St. Augustine Campus
Associate of Arts (ASC) - Economics & Accounting
Dominica State College
Diploma - Project Management (Distinction)
Cambridge International College
Diploma - undefined
St Mary’s Academy
Masters of Science (MSC) - Management Studies with Human Resource Management (Concentration)
University of The West Indies – Global Campus
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