Kareem P.N. Bertrand
Roseau
Summary
Strategic and people-focused Human Resource Professional with over 15 years of experience in the financial services sector, including 7+ years of progressive experience in HR management. Adept at aligning HR initiatives with organizational goals, driving employee engagement, and fostering a compliant, ethical, and high-performance work culture. Demonstrated strengths in talent acquisition, employee relations, industrial relations, and HR policy development. Strong cross-functional background with earlier exposure to customer service, marketing, and retail lending, enhancing ability to partner effectively with business units.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resource Manager
National Bank of Dominica Ltd
Roseau, Dominica
07.2022 - Current
- Provide strategic support to the Executive Manager HR & Talent Management for a multi-branch financial services organization with over 200 employees.
- Supervise a team of 3 employees responsible for key HR functions including compensation and benefits, talent management and performance management.
- Leads the department’s reporting functions, including preparation of annual budget, enterprise risk management (ERM) framework reporting, as well as third-party vendor and contract management.
- Introduced an electronic HR service desk system aligned to departmental KPIs and employee satisfaction.
- Spearheaded the digitization of employee records.
- Served as the department’s project lead on an HRIS upgrade/implementation project.
- Advise executive leadership and senior leadership on workforce planning and employee relations matters.
Senior Human Resource Officer – Manpower, Recruitment & Training
National Bank of Dominica Ltd
Roseau, Dominica
07.2008 - 07.2022
- Served as HR functional lead on NBD’s Project Team to acquire Royal Bank of Canada (RBC), Dominica Operations, and produced a written framework for all legal and operational aspects pertaining to the transition.
- Supported Executive Management in the development and implementation of NBD’s high-level HR activities, such as succession planning, effective talent management and culture and change management.
- Organized retreats and seminars for staff within customer service and credit and business development.
- Developed and conducted training on HR policies and practices, including code of conduct, dress code and business communication.
- Finalized two outstanding collective bargaining agreements (CBAs) for the periods 2012-2015 and 2015-2018.
- Maintained a current CBA for the period 2018-2021 and secured same for 2021-2024.
Credit & Business Development Associate/Officer
National Bank of Dominica Ltd
Roseau, Dominica
07.2016 - 07.2018
- Provided financial advice to clients and managed a lending portfolio with an average annual growth rate of $3M.
- Processed loan requests and managed retail lending portfolio for mortgage, vehicle and other consumer loan clients.
Marketing Associate
National Bank of Dominica Ltd
Roseau, Dominica
08.2010 - 07.2012
- Lead the Bank’s financial literacy campaign.
- Contributed to marketing campaigns and community outreach programs, strengthening customer engagement.
- Supported product and service reviews to assist in modifications to structure and pricing models.
Customer Service Representative (Teller, Treasury Officer, Private Banking Officer)
National Bank of Dominica Ltd
Roseau, Dominica
09.2006 - 07.2012
- Delivered frontline service excellence in customer interactions and financial product delivery.
- On-boarded new customers performing required due diligence checks.
- Supported treasury functions as senior teller in the cash processing unit.
- Developed NBD’s Customer Service Standards document, which was adopted bank-wide as a guide to delivering quality and consistent customer service.
Education
Masters of Science (MSC) - Management Studies with Human Resource Management (Concentration)
University of The West Indies – Global Campus
08.2025
Bachelor of Science (BSC) - Psychology (Major) with Human Resource Management (Minor)
University of the West Indies – St. Augustine Campus
Associate of Arts (ASC) - Economics & Accounting
Dominica State College
Diploma - Project Management (Distinction)
Cambridge International College
Diploma - undefined
St Mary’s Academy
Skills
- HR Strategy & Organizational Development
- Talent Acquisition & Workforce Planning
- Performance Management Systems
- Employee Engagement & Retention
- HR Policy & Compliance
- Training & Development
- Industrial Relations
- HR Metrics & Reporting
- Financial Services Industry Knowledge
- Customer-Centric Leadership
- Public Speaking
- Microsoft Office Suite – Intermediate Level (Excel, Word, PowerPoint)
- HRIS Systems (HRPlus and EmpXTrack)
Websites
Certification
- Caribbean Governance & Training Institute (CGTI) – Chartered Directors Certification Certified Chartered Director (CDIR)
- Certificate of Completion | Human Resource Analytics | University of California, Irvine – Coursera
- Certificate of Attendance | Industrial Relations Workshop | UWI St. Augustine CPE Programme
- Certificate of Completion | Conflict Management, Mediation & Negotiation Strategies | Caribbean Centre for Conflict Management
- Certificate of Completion | Supervisory Management | UWI Open Campus
- Certificate of Completion | Advanced Conflict Resolution | APEX Training and Development
- Certificate of Attendance | Talent and Performance Management | Caribbean Association of Bankers, 2020 – Antigua & Barbuda
References
Available upon request.
Affiliations
- Member, Caribbean Society for Human Resource Professionals (CSHRP)
- Commissioner, Independent Regulatory Commission, Dominica
Timeline
Human Resource Manager
National Bank of Dominica Ltd
07.2022 - Current
Credit & Business Development Associate/Officer
National Bank of Dominica Ltd
07.2016 - 07.2018
Marketing Associate
National Bank of Dominica Ltd
08.2010 - 07.2012
Senior Human Resource Officer – Manpower, Recruitment & Training
National Bank of Dominica Ltd
07.2008 - 07.2022
Customer Service Representative (Teller, Treasury Officer, Private Banking Officer)
National Bank of Dominica Ltd
09.2006 - 07.2012
Bachelor of Science (BSC) - Psychology (Major) with Human Resource Management (Minor)
University of the West Indies – St. Augustine Campus
Associate of Arts (ASC) - Economics & Accounting
Dominica State College
Diploma - Project Management (Distinction)
Cambridge International College
Diploma - undefined
St Mary’s Academy
Masters of Science (MSC) - Management Studies with Human Resource Management (Concentration)
University of The West Indies – Global Campus