KASHA ALEXANDER
Customer Service Agent
Montine
Summary
A hard working and dedicated young person with a record of hard work and achievement as a former high school graduate. Presently looking for an opportunity to enter the world of work as an Administrative Secretary in the General Business field. Strong customer service, public speaking skills, positive attitude and good mathematical skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Clear Harbor
03.2021 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales assistance
New Unicorn
- Selling different items.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Pierre Charles Secondary
Grandbay08.2020
Skills
Friendly and Outgoingundefined
Additional Information
Aided in selling products for a small business where I used my social media skills to showcase the items and make sales.
References
- Mr. Irvin Jackson, Teacher, Pierre Charles Secondary School, Grandbay, Dominica, 1 767 615-5553
- Alicia Pond, Supervisor, Clear Harbor, 1 767 3167824
Timeline
Customer Service Representative
Clear Harbor
03.2021 - Current
Sales assistance
New Unicorn
High School Diploma -
Pierre Charles Secondary
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