Kayjah Charles
Pond Casse, Brantridge Estate
Summary
Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes. High-quality administrative support is provided to various departments utilizing multitasking and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Acquiring Services Associate
National Bank of Dominica Ltd.
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by showcasing strong teamwork and problem-solving skills.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers'' banking activities.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Supported safe working environments by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
Customer Service Representative
National Bank Of Dominica Ltd.
09.2020 - 08.2024
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Support Representative
National Bank Of Dominica Ltd.
07.2022 - 02.2023
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
Education
Associated Degree - Information Technology, Economics
Dominica State College
Stockfarm, Dominica09.2021
High School Diploma -
St. Joseph’s Convent High School
Castries, St. Lucia06.2018
High School Diploma -
Convent High School
Bath Road, Roseau, Dominica10.2017
Caribbean Examination Council (CXC) -
Pioneer Preparatory School
Checkhall, Massacre, Dominica01.2013
Skills
- Teamwork and Collaboration
- Client Relations
- Document and Records Management
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Data Collection
- Office equipment proficiency
- Microsoft Excel
- Data Entry
- Technical Support
- Customer Relations
- Spreadsheets
- Active Listening
- Complaint resolution
Accomplishments
- Reading Competition (2011)
- Dive Dominica Restaurant Volunteer (June 2015-August 2015)
- High School School monitor (September 2017)
- High School Student Council Class Representative (2017)
- President of Convent High School Choir (2017)
- Credit Union Youth Summit (April 2017)
- PRO of 4H Club (Oct. 2015 - Sept. 2017)
- Vice Chairperson of Credit Unionette Club (March 2017-Sept. 2017)
- Member of St. Joseph’s Convent Choir (Oct. 2017-April 2018)
- Member of Sixth Form Sisserou Singers (Oct. 2018- Dec. 2021)
- The Junior Achievers/ScotiaBank Innovation Challenge (May 2019)
- 2nd Runner up Mas Jamboree Pageant (Feb. 2020)
- Certification in Microsoft Office Specialist: Excel (Office 2016) (Sept. 2022)
Extra Course
Completed UWI Office Management short course
July - August 2023
Timeline
Acquiring Services Associate
National Bank of Dominica Ltd.
09.2024 - Current
Customer Support Representative
National Bank Of Dominica Ltd.
07.2022 - 02.2023
Customer Service Representative
National Bank Of Dominica Ltd.
09.2020 - 08.2024
Associated Degree - Information Technology, Economics
Dominica State College
High School Diploma -
St. Joseph’s Convent High School
High School Diploma -
Convent High School
Caribbean Examination Council (CXC) -
Pioneer Preparatory School
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