Kayjah Charles
Pond Casse, Brantridge Estate
Summary
Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes. High-quality administrative support is provided to various departments utilizing multitasking and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Acquiring Services Associate
National Bank of Dominica Ltd.
64 Hillsborough Street, Roseau, Dominica
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by showcasing strong teamwork and problem-solving skills.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers'' banking activities.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Supported safe working environments by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
Customer Service Representative
National Bank Of Dominica Ltd.
64 Hillsborough Street, Roseau, Dominica
09.2020 - 08.2024
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Support Representative
National Bank Of Dominica Ltd.
64 Hillsborough Street, Roseau, Dominica
07.2022 - 02.2023
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
Education
Associated Degree - Information Technology, Economics
Dominica State College
Stockfarm, Dominica09.2021
High School Diploma -
St. Joseph’s Convent High School
Castries, St. Lucia06.2018
High School Diploma -
Convent High School
Bath Road, Roseau, Dominica10.2017
Caribbean Examination Council (CXC) -
Pioneer Preparatory School
Checkhall, Massacre, Dominica01.2013
Skills
- Teamwork and Collaboration
- Client Relations
- Document and Records Management
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Data Collection
- Office equipment proficiency
- Microsoft Excel
- Data Entry
- Technical Support
- Customer Relations
- Spreadsheets
- Active Listening
- Complaint resolution
Accomplishments
- Reading Competition (2011)
- Dive Dominica Restaurant Volunteer (June 2015-August 2015)
- High School School monitor (September 2017)
- High School Student Council Class Representative (2017)
- President of Convent High School Choir (2017)
- Credit Union Youth Summit (April 2017)
- PRO of 4H Club (Oct. 2015 - Sept. 2017)
- Vice Chairperson of Credit Unionette Club (March 2017-Sept. 2017)
- Member of St. Joseph’s Convent Choir (Oct. 2017-April 2018)
- Member of Sixth Form Sisserou Singers (Oct. 2018- Dec. 2021)
- The Junior Achievers/ScotiaBank Innovation Challenge (May 2019)
- 2nd Runner up Mas Jamboree Pageant (Feb. 2020)
- Certification in Microsoft Office Specialist: Excel (Office 2016) (Sept. 2022)
Extra Course
Completed UWI Office Management short course
July - August 2023
Timeline
Acquiring Services Associate
National Bank of Dominica Ltd.
09.2024 - Current
Customer Support Representative
National Bank Of Dominica Ltd.
07.2022 - 02.2023
Customer Service Representative
National Bank Of Dominica Ltd.
09.2020 - 08.2024
Associated Degree - Information Technology, Economics
Dominica State College
High School Diploma -
St. Joseph’s Convent High School
High School Diploma -
Convent High School
Caribbean Examination Council (CXC) -
Pioneer Preparatory School