Summary
Overview
Work History
Education
Skills
Timeline
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KELLISHA THOMAS

Roseau,Dominica

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position, Ready to help team achieve company goals. Versatile team member offering over (5) years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Knowledgeable about products merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Cement plus
Roseau, Dominica
04.2024 - Current
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Boutique sales Associate

DE ELITE CLOSET
11.2014 - 05.2022
  • Completed daily tasks accurately and on-time to support shop needs
  • Accurately processed payment transactions and delivered invoices to customers providing timely and efficient customer service
  • Provided exceptional customer service by answering queries and informing customers on sales/promotion
  • Ensured cleanliness and organization of store by implementing daily cleaning checklist and distributing cleaning tasks
  • Organized shelves to remove slow moving items and add new merchandise
  • Coordinated the end-to-end management of customer orders ensuring timely delivery and customer satisfaction
  • Proactively addressed and resolved customer complaints, ensuring prompt resolution and maintaining high customer satisfaction.

Doctor's Assistant

Dr.Nelson Neurologist
Charlotte Amalie, Virgin Islands
06.2015 - 08.2016
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Performed administrative duties such as filing, scheduling appointments, and preparing charts.
  • Prepared patients for examination by obtaining information about their medical history and reason for visit.
  • Answered phones, took messages, and responded to inquiries from patients and staff members.
  • Maintained cleanliness of exam rooms between patients visits.
  • Scheduled follow up visits for patients according to physician instructions.
  • Reviewed patient records to ensure accuracy of data entered into computer systems.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Education

High School Diploma -

Dominica Grammar School
06.2012

Skills

  • A resilient and adaptable individual, who maintains a solution-oriented mindset to successfully overcome obstacles and setbacks
  • An effective written and verbal communicator with the ability to convey information clearly and concisely
  • Meticulous and detail oriented professional with an eye for accuracy
  • Processing payments
  • Cash Register Operation
  • Opening and closing procedures
  • Customer Needs Assessment
  • Display building
  • Complex Problem-Solving
  • Merchandising proficiency
  • Cash Handling
  • Fitting room maintenance
  • Store Organization
  • Customer Assistance
  • Product Knowledge
  • Inventory Management
  • Interpersonal Skills
  • Decision-Making
  • Reliability
  • Excellent Communication
  • Written Communication
  • Market Research
  • Purchase Orders
  • Self Motivation
  • Honest and Dependable
  • Friendly and Helpful
  • Adaptable and Flexible
  • Professionalism

Timeline

Sales Assistant

Cement plus
04.2024 - Current

Doctor's Assistant

Dr.Nelson Neurologist
06.2015 - 08.2016

Boutique sales Associate

DE ELITE CLOSET
11.2014 - 05.2022

High School Diploma -

Dominica Grammar School

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KELLISHA THOMAS