Kendra L. Stephen
Newtown,Commonwealth of Dominica
Summary
To gain sound employment in the accounting field where I can utilize my skill set while obtaining and developing my interest in the field of Law and Human Resource.
Overview
2025
2025
years of professional experience
Work History
Sales & Marketing Coordinator
A. C. Shillingford & Co. Ltd.
Roseau
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Conducted market research and reported on competitors.
- Collaborated with graphic designers on design elements for promotional materials.
- Managed social media accounts such as Twitter, Facebook, Instagram.
- Analyzed customer feedback and provided reports on trends to management.
- Reviewed customer complaints to determine appropriate methods for resolution.
Human Resource Officer (Ag.)
A C Shillingford & Company Limited
10.2017 - Current
- Partnered with team members to implement service initiatives and achieve team objectives.
- Recruited, trained, screened and dismissed employees.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
- Developed, implemented and maintained recruitment policies and procedures.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Collaborated with various departments in the organization to identify staffing needs.
- Assisted in the development of training programs for existing staff members.
- Reviewed resumes and applications for potential candidates.
- Promoted readily available supplies by procuring items and taking inventory regularly.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Purchased items and took inventory regularly to maintain proper supply levels.
Retail Store Supervisor
A. C. Shillingford & Co. Ltd.
- Performed regular audits on inventory accuracy rates to ensure accuracy of stock levels in storeroom and warehouse facilities .
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Coached, trained, and motivated employees to ensure effective team performance.
- Contributed to merchandising ideas at team meetings to increase sales.
- Monitored store's compliance with health and safety regulations.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Liaised with vendors to negotiate contracts for new products or services when needed.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Accounts Payable / Receivable Trainee
A. C. Shillingford & Co. Ltd.
Roseau
- Compiled data from source documents prior to data entry.
- Obtained records and uploaded into company databases.
- Stored hard copies of data in organized files to optimize retrieval.
- Proofread and edited documents to correct errors.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained data entry requirements by following data program techniques and procedures.
- Reviewed and updated account information in company computer system.
Accounts Receivable Officer
Starrin and Sons Company Limited
05.2013 - 10.2017
- Merchandising Officer
- Supervisor
- Cashier
- Sales Representative
- Customer Service Representative
Supervisor
Krazy Koconuts Ltd
05.2013 - 07.2015
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Office Administrator
Rejens Services Inc.
07.2012 - 01.2013
- Produced thorough, accurate and timely reports of project activities.
- Organized and maintained filing systems, including electronic databases and records.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Trainee - Life Underwriter
Sagicor Life Inc.
04.2012 - 07.2012
- Attended training sessions and meetings to learn new information and develop personal skills.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings.
- Negotiated contracts with vendors to secure favorable terms.
- Identified needs of customers promptly and efficiently.
- Worked alongside senior team members to learn related job tasks and roles.
- Determined consumer needs to provide products and services appealing to larger market.
Collateral and Disbursement Representative
National Bank of Dominica Ltd.
06.2006 - 03.2012
- Securities Representative
- Finance & Accounting Representative
- Customer Service Representative
Account Clerk
SAT Telecommunications Ltd.
07.2004 - 06.2006
- Customer Service Representative
Job Attachment
- Ministry of Legal Affairs through Youth Skills Training Centre
Part-time Customer Service Representative
Island Ice-Cream
Part-time Floor Assistant /Cashier
A. C. Shillingford & Co Ltd.
Education
Bsc. - Accounting
University of the West Indies
01.2025
Asc. - Paralegal Studies
University of the West Indies
01.2019
Certificate - Introduction to Contracts in Law
Alison Online Learning
08.2014
Diploma - Human Resources
Alison Online Learning
04.2013
Asc. - Business Administration
Dominica State College
12.2003
Certificate - Computer and personal Skills
Youth Skills Division
01.2003
A-Level - Accounting
Clifton Dupigny Community College
06.2002
Completed High School - Diploma
Convent High School
06.2001
Skills
- Leadership
- Organizing
- Written Communication
- Oral Communication
- Hardworking
- Persevering
- Team Player
- Quick Learner
- Ability to Work Under Little or No Supervision
- Adaptability to Changing Environment
- Driver's License
Accomplishments
- Treasurer/General Secretary of the Newtown Fisheries Cooperative Society
- Treasurer / General Secretary of the National Association of Fisherfolk Cooperative (NAFCOOP)
- 3rd Runner Up in the 2009 Roseau City Council Elections
- Secretary and Acting Treasurer of the Fete Charlotteville Reunion Committee
- Member of the Cessame Football Club
- Member and Former Member of Various Community Development Groups
- Former Member of the Girl Guide Movement
- Former Member of the Rotarach Club of Dominica
- Former 2006 Queen Contestant
Accomplishments
- Certificate of Participation, 2024 Small Business Seminar, National Cooperative Credit Union Limited
- Certificate, Developing Leadership Presence, 2020, University of the West Indies (Open Campus) Dominica
- Certificate, Sports Coaching Psychology, 2020, University of the West Indies (Open Campus) Dominica
- Certificate, Human Resource Management & Marketing 1, 2019, University of the West Indies (Open Campus) Dominica
- Certificate, Sales & Marketing Management, 2018, University of the West Indies (Open Campus) Dominica
- Certificate of Participation, 2016 Small Business Seminar, National Cooperative Credit Union Limited
- Certificate of Participation, 2015 Cooperative Development Workshop, Cooperative Division
- Training to attain position as Director, Newtown/Roseau Fisheries Cooperative Society, Cooperative Division
- Training in Customer Service, National Bank of Dominica Ltd.
- Certificate in Youth Leadership Skills, Youth Skills Training Centre
Personal Information
- Date of Birth: 09/27/84
- Gender: Female
- Nationality: Dominican
Timeline
Human Resource Officer (Ag.)
A C Shillingford & Company Limited
10.2017 - Current
Accounts Receivable Officer
Starrin and Sons Company Limited
05.2013 - 10.2017
Supervisor
Krazy Koconuts Ltd
05.2013 - 07.2015
Office Administrator
Rejens Services Inc.
07.2012 - 01.2013
Trainee - Life Underwriter
Sagicor Life Inc.
04.2012 - 07.2012
Collateral and Disbursement Representative
National Bank of Dominica Ltd.
06.2006 - 03.2012
Account Clerk
SAT Telecommunications Ltd.
07.2004 - 06.2006
Job Attachment
Part-time Customer Service Representative
Island Ice-Cream
Part-time Floor Assistant /Cashier
A. C. Shillingford & Co Ltd.
Sales & Marketing Coordinator
A. C. Shillingford & Co. Ltd.
Retail Store Supervisor
A. C. Shillingford & Co. Ltd.
Accounts Payable / Receivable Trainee
A. C. Shillingford & Co. Ltd.
Bsc. - Accounting
University of the West Indies
Asc. - Paralegal Studies
University of the West Indies
Certificate - Introduction to Contracts in Law
Alison Online Learning
Diploma - Human Resources
Alison Online Learning
Asc. - Business Administration
Dominica State College
Certificate - Computer and personal Skills
Youth Skills Division
A-Level - Accounting
Clifton Dupigny Community College
Completed High School - Diploma
Convent High School
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