Kerian Joseph
Salisbury, Roseau, Dominica
Summary
Proven Member Service Representative at West Coast Credit Union, excelling in customer service and financial transactions. Demonstrated ability to enhance customer satisfaction through effective communication and active listening, resolving inquiries with a positive attitude. Skilled in delivering exceptional service, ensuring member needs are met with appropriate solutions.
Overview
6
6
years of professional experience
Work History
Member Service Representative
West Coast Credit Union
08.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Associates - Entrepreneurship
Dominica State College
Stockfarm, Dominica10.2018
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Effective Communication
Timeline
Member Service Representative
West Coast Credit Union
08.2018 - Current
Associates - Entrepreneurship
Dominica State College
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