Kerri-Ann Thomas
Portsmouth,Dominica
Summary
Dynamic professional with expertise in customer service, administration, content creation, digital marketing, and graphic design. Proven ability to enhance content quality and maintain consistency in voice and style across diverse projects. Strong research skills and experience in developing engaging narratives and characters. Collaborative team player with a track record of meeting deadlines and achieving project objectives.
Overview
19
19
years of professional experience
Work History
Social Media Content Creator
Self-employed
Portsmouth, Dominica
01.2015 - Current
- Produced engaging short-form videos focused on lifestyle, education, and Caribbean culture for social platforms.
- Leveraged storytelling and analytics to boost audience interaction.
- Crafted branded templates and visuals for small businesses through Canva.
- Tailored content for effective communication across print and digital media.
- Oversaw daily interactions on social media, addressing comments and inquiries efficiently.
- Executed targeted social media campaigns for product launches and special events.
Customer Service Representative
Rudolph Thomas & Family Ltd
, Dominica
06.2006 - Current
- Leveraged extensive product knowledge to deliver exceptional customer service.
- Efficiently processed sales transactions and inquiries using proprietary software.
- Addressed client needs through targeted technical assistance and tailored solutions.
- Fostered strong customer relationships that promoted repeat business opportunities.
- Completed administrative tasks such as filing, database management, and report generation.
- Proactively engaged customers to understand needs and resolve product inquiries.
Content Manager & Assistant
D Sweet Spot Baking
Bridgetown , Barbados
12.2020 - 08.2021
- Executed cake decoration for events, improving aesthetic quality and customer satisfaction.
- Developed Instagram marketing strategies that significantly boosted brand visibility and engagement.
- Worked closely with team members to streamline production processes for optimal efficiency.
- Oversaw ingredient inventory management, ensuring timely restocking for operational efficiency.
Maintenance Representative
University of the West Indies
, Barbados
08.2016 - 06.2017
- Responded promptly to maintenance requests from hall tenants.
- Collaborated with Maintenance Repair Team and Halls Administration for efficient resolution.
- Documented maintenance activities and reported issues accurately to management.
International Student Liaison
University of the West Indies
, Barbados
08.2016 - 06.2017
- Facilitated orientation programs for incoming international students to enhance integration.
- Collaborated with regional nationals to create cultural integration events.
- Supported student organizations dedicated to fostering international community engagement.
Returning Officer
University of the West Indies
, Barbados
08.2016 - 06.2017
- Oversaw student election procedures by collecting and securing election materials.
- Led recruitment and management of temporary team for accurate ballot counting.
- Ensured timely and efficient electoral processes for university student governance elections.
- Developed materials and resources to facilitate accurate information dissemination.
Volunteer
CARE of the Elderly Inc.
, Dominica
01.2013 - 01.2014
- Facilitated meal delivery for sick and homebound elders.
- Participated in community wellness visits to support senior health initiatives.
- Organized community events to enhance senior engagement and participation.
- Executed tasks according to supervisor directives, ensuring timely completion.
Vice President
Mount Wallis Methodist Youth Group
, Dominica
01.2010 - 01.2011
- Organized outreach and community engagement activities
- Coordinated fundraising events to support youth activities and community service projects.
- Promoted collaboration among various community organizations to strengthen partnerships.
- Led weekly meetings to discuss faith and personal development.
Secretary
Mount Wallis Methodist Youth Group
, Dominica
01.2007 - 01.2010
- Enhanced community outreach by organizing youth engagement meetings and events.
- Coordinated project calendars while managing schedules for group activities.
- Oversaw correspondence with members and external organizations, ensuring effective communication.
- Developed filing systems for efficient document retrieval and management.
- Supported fundraising efforts by preparing materials and managing logistics.
- Facilitated meeting organization through diligent documentation and scheduling practices.
Education
Associate Degree - Biology and Chemistry
Dominica State College
Dominica01.2013
Cambridge A-Level Examinations - Biology
Caribbean Examination Council
Dominica 01.2013
High School Diploma -
Portsmouth Secondary School
Portsmouth, Dominica 01.2010
Bachelor of Science - Chemistry
University of The West Indies- Cave Hill
BarbadosSkills
- Client support
- Analytical problem solving
- Office administration
- Social media strategy
- Digital marketing expertise
- Visual design skills
- Video production and photography
- Proficient in Microsoft Outlook
- Effective time management
- Multilingual communication
- Data entry accuracy
- Detail-oriented approach
- Calendar coordination
- Spreadsheet proficiency
- Organizational multitasking
References
Available upon request.
Leadership Experience
- Returning Officer, Sir Frank Worrell Hall, University of the West Indies, Barbados, 08/01/16, 06/30/17, Managed student election procedures by collecting, overseeing, and securing election materials, Recruit and lead a temporary team to ensure accurate ballot counting
- Volunteer, CARE of the Elderly Inc., Dominica, 01/01/13, 12/31/14, Assisted with meal delivery to elders that were sick and shut in, Participated in community wellness visits
- Vice President, Mount Wallis Methodist Youth Group, Dominica, 01/01/10, 12/31/11, Organized outreach and community engagement activities
- Secretary, Mount Wallis Methodist Youth Group, Dominica, 01/01/07, 12/31/10, Managed meeting documentation, scheduling and correspondence
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Content Manager & Assistant
D Sweet Spot Baking
12.2020 - 08.2021
Maintenance Representative
University of the West Indies
08.2016 - 06.2017
International Student Liaison
University of the West Indies
08.2016 - 06.2017
Returning Officer
University of the West Indies
08.2016 - 06.2017
Social Media Content Creator
Self-employed
01.2015 - Current
Volunteer
CARE of the Elderly Inc.
01.2013 - 01.2014
Vice President
Mount Wallis Methodist Youth Group
01.2010 - 01.2011
Secretary
Mount Wallis Methodist Youth Group
01.2007 - 01.2010
Customer Service Representative
Rudolph Thomas & Family Ltd
06.2006 - Current
Associate Degree - Biology and Chemistry
Dominica State College
Cambridge A-Level Examinations - Biology
Caribbean Examination Council
High School Diploma -
Portsmouth Secondary School
Bachelor of Science - Chemistry
University of The West Indies- Cave Hill