Kersha Floissac
Elmshall
Summary
Highly motivated, organized and detail-oriented young lady with strong work ethics and dedication to achieving goal seeking new employment. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through eleven years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Shipping Cruise and Tours Coordinator
HHV Whitchurch & Co Ltd
10.2023 - Current
- Ensure effective control of all Systems, Company Policies, Rules and Regulations in all Departments under your care, at all times.
- To maintain cruise ship Log Book on a daily basis. Reconciliation of site passes.
- To oversee the supervision of Tour Guides and Dominica Taxi Association Drivers ensuring that they adhere to the correct procedures and perform their duties accordingly and to carry out on the spot inspection of tours.
- To maintain Cruise line and Tour guide files.
- To ensure that all tickets for tours are collated and sorted along with the bus signs, tour descriptions, tour itineraries and all bags prepared for each ship at least one day prior to the ship's arrival.
- To ensure that drivers on tour are certified, uniformed and that they display proper IDs and that they are on the Dominica Taxi Association List.
- To assist the Tour & Product Development Specialist in the preparation of all tour transaction (including reconciling of tickets for tours, meals, drinks, etc.) by certifying documents for immediate collection for future payment from various vessels.
- To ensure that all cash collected is accounted for and lodged the same day without exception. You will be responsible for any discrepancies. Any shortages of cash collected on behalf of the Company can be deducted from your salary.
- To assist in the investigation of tour complaints/accidents ensuring that accurate information is received and reports sent out in a timely manner to all concerned including the Insurance Company).
- Respond to emails and other Ferry correspondence.
- Assist in ticket sales for L'Express des Iles
- To inform all service providers in relation to tours for the various vessels. Upkeep of all Forms in relation to tours (Taxi, Tally, Tour Guides Payment Forms).
- Checking/Entering of bills of Service Providers for submission to Accounts.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Shipping Clerk
HHV Whitchurch & Co Ltd
07.2023 - Current
- Ensure effective control of all Systems, Company Policies, Rules and Regulations in all Departments under your care, at all times.
- To ensure that all cash collected is accounted for and lodged the same day without exception. You will be responsible for any discrepancies. Any shortages of cash collected on behalf of the Company can be deducted from your salary.
- Respond to emails and other Ferry correspondence.
- Assist in ticket sales for L'Express des Iles
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
Customer Service Representative
West Tech Shipping Inc
02.2023 - 03.2023
- Completed the general affairs of the office
- Assisted all walk-in customers with packages
- Assisted executives in completion of work-related projects and corporate tasks
- Answered calls and replying work emails ∙ Stock Checks ∙ Inventory checks
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Development Officer
Dominica Association Of Industry And Commerce
04.2022 - 02.2023
- Industry and Commerce (DAIC), Roseau, Commonwealth of
- Dominica, Management of membership budget, development and execution
- Achieve membership goals and grow the overall chamber membership
- Prospect, qualify leads, and conduct sales presentations resulting in new members
- Oversight and coordination of membership programs within the chamber including but not limited to: Chamber Ambassadors and New Member Orientation
- Expert knowledge of the chamber's database and computer systems and all member benefits and sales strategies
- Conduct regular membership retention calls
- Represent the chamber at community events, functions, and meetings
- Serve as Staff liaison to the Membership Committee and MSME Chapter
- Prepare weekly/monthly membership reports
- Support chamber events and programs as appropriate to contribute to the overall objectives of the Chamber
- Improve new member involvement and engagement in chamber activities
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed and maintained strong working relationships with professionals within assigned territory.
Academic Advisor
Monroe College
10.2018 - 04.2021
- Providing students with academic assistance ∙ Performing administrative front desk duties
- Active liaison representative for staff and student body
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Assisted students in selecting courses to align with interests and abilities.
Customer Service Representative (College Break)
N2N Distributors
04.2019 - 08.2019
- Completed the general affairs of the office
- Assisted all walk-in customers with computer work
- Assisted executives in completion of work-related projects and corporate tasks
- Answered calls and replying work emails
- Scheduling job pick ups ∙ Performing big office production jobs
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
N2N Distributors
08.2013 - 10.2017
- Completed the general affairs of the office
- Assisted all walk-in customers with computer work
- Assisted executives in completion of work-related projects and corporate tasks
- Answered calls and replying work emails
- Scheduling job pick ups ∙ Performing big office production jobs
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Health Services Administration
Monroe College, Deferred
New Rochelle, NY04.2024
Associates of Applied Science - Medical Office Management/Administration
Monroe College
New Rochelle, NY04.2020
High School Diploma -
Convent High School
Roseau, Commonwealth Of Dominica06.2009
Skills
- Administrative Support: I'm skilled in performing clerical work, answering phones and correspondence, interacting with persons, assisting other employees, inputting data, and other similar support tasks
- Data Entry: My first data entry experience came form working as an intern at the Ministry of Health Since them i have been assigned with data entry responsibilities at many other working levels I'm experienced in verifying and turning hard copy files into digital copies which makes it easier to access in the event the hard copies get destroyed I'm experienced in taking data receive and organizing it into an appropriate file system or spreadsheet format
- Intro to Quick Books: Having done a computer program with youth division some years ago, I was introduced to the basic steps of quick books which i have been fortunate to use in personal life and past working environments to calculate and review staff payroll
- Managing Multiple Tasks: Being able to multitask is something i learned with any years experience working directly with my executive director at DAIC and past supervisors
- Filing: I am skilled with ensuring that all records/ documents are properly stored and easily accessible when needed
- Professional Telephone Demeanor: Being the voice and not just the face at my past working environment, i have cultivated a very impressionable phone personality Persons feel welcomes and at ease with me over the phones because of my cheers and friendly tone of voice I am able to clearly provide the necessary information that is required with the outmost respect for the caller
- Proficient in Microsoft Word, Excel, Power point, Publisher, Access: In my past employment i have been tasked with creating and editing word documents, creating power point presentations for my managers needs, and using excel shits to help with proper record and keeping
- Customer Service: I've working in the customer service area for about eight years I take my time to understand the customers need to ensure that i complete their request to the best of my abilities With my easy going and friendly nature, i make persons at ease which them make the engagement more successful
- Adaptability/ Quick Learner: I am a very attentive you lady who pays close attention to detail Because of this it has been easy for me to adapt myself to any work environment and learn what is tasked to me at a quick pace With this skill, I have been able to work independently with little to no supervision
- Critical Thinking: I'm an able to take in information, analyze it to the best of my abilities and provide the best appropriate approach solving the situation at hand
- Internal Communications: I have great experience with providing an effective flow of information between an organization's departments and colleagues Having filled the role of Business Development Officer at DAIC i gained experience with having to be the liaison between my executive director and the board of directors and other members of the DAIC chamber
- Client Billing: Over six years experience in providing services and goods to persons and accurate billing for those services
- Staff Supervision: Once a cruise ship is in port, it is my responsibility to inform all service provides if their tasks for the day, as well as all tour guides and all dispatchers Once assigned, it is my responsibility to supervise that all tasks are carried out effectively
- Event Coordination/Point of Contact: As a Cruise and tour Coordinator, it is my responsibilities to communicate directly with major cruise lines, for example, Royal caribbean Cruise line, and organize tours for guests on board
Accomplishments
- Supervised team of eighteen staff members.
Languages
English
Native language
French
Upper intermediate
B2
Timeline
Shipping Cruise and Tours Coordinator
HHV Whitchurch & Co Ltd
10.2023 - Current
Shipping Clerk
HHV Whitchurch & Co Ltd
07.2023 - Current
Customer Service Representative
West Tech Shipping Inc
02.2023 - 03.2023
Business Development Officer
Dominica Association Of Industry And Commerce
04.2022 - 02.2023
Customer Service Representative (College Break)
N2N Distributors
04.2019 - 08.2019
Academic Advisor
Monroe College
10.2018 - 04.2021
Customer Service Representative
N2N Distributors
08.2013 - 10.2017
Bachelor of Science - Health Services Administration
Monroe College, Deferred
Associates of Applied Science - Medical Office Management/Administration
Monroe College
High School Diploma -
Convent High School
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