KIEVIEN Lewis

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• .Creating database for ticketing of support requests.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Assist in maintenance of IT documentation

As a Help Desk Specialist I offered technical support to users with computer issues, troubleshooting problems and escalating complex cases. As a Computer Instructor I delivered training programs on computer technology, software applications such as MS OFFICE, and IT concepts, assessing student progress and adapting teaching methods as needed.

Enumerating services involves identifying and listing all available services on a system or network. This process helps to understand the services running, their configurations, and any potential vulnerabilities they may pose.