Kinaje Felix
Roseau
Summary
Experienced in customer service with a strong background in administrative support, demonstrating effective communication and conflict resolution skills. Identified areas for improvement in service processes, leading to enhanced customer satisfaction. Developed efficient workflows and maintained confidentiality in sensitive information management. Proven ability to manage inquiries and resolve complaints promptly, contributing to a positive client experience.
Overview
2
2
years of professional experience
Work History
Personal Assistant
David Olawudare
Foncole
04.2025 - Current
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Maintained confidential files related to personnel records or other sensitive information.
- Sorted mail received daily for distribution throughout the office.
- Developed processes for efficient workflow within the departmental structure.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Customer Service Representative
Clear Harbor
Canfield
05.2024 - 09.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assit client with insurance inquiries
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Bartender
Liz and Omaya Armor
Castle Comfort
08.2023 - 03.2024
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Associate of Arts - Tourism And Hospitality Management
Dominica State College
Stockfarm, Dominica08-2026
High School Diploma -
Convent High School
Roseau, Dominica 08-2020
Skills
- Customer service
- Event planning
- Reservations management
- Team collaboration
- Conflict resolution
- Effective communication
- Flexible schedule
- Human resources management (HRM)
Timeline
Personal Assistant
David Olawudare
04.2025 - Current
Customer Service Representative
Clear Harbor
05.2024 - 09.2024
Bartender
Liz and Omaya Armor
08.2023 - 03.2024
Associate of Arts - Tourism And Hospitality Management
Dominica State College
High School Diploma -
Convent High School