KIRELLA FAMOA
Checkhall
Summary
Detail-oriented and customer-focused professional with extensive experience in recordkeeping, transaction handling, and client service. Recognized for exceptional accuracy, confidentiality, and efficiency in fast-paced environments while consistently delivering high-quality results. Proficient in time management and MS Office, with a strong ability to prioritize tasks effectively. Valued for collaborative teamwork and adaptability to changing demands, demonstrating a steadfast commitment to enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Waitress
Fort Young Hotel
11.2020 - Current
- Performed clerical accounting tasks including invoice processing and data entry.
- Assisted with monthly financial reporting and reconciliation.
- Maintained organized filing systems for vendor and customer accounts.
- Supported the accounting department with audits and financial tracking.
- Ability to work well in isolation and as a team as well as assist team members if required
- Excellent customer service skills with strong oral communication skills
- Ability to work under pressure and deal with stressful situations during busy periods
- Time flexibility as shifts starts from 6am and shifts end at 11pm with occasional requirement to extend time
- Arrive 15minutes before shift starts at restaurant
- Knowledge of menus and services offered by the restaurant and hotel
- Accomplish necessary tasks using a computer including use of MS office and Point of Sale system
- Preparing final bill accurately to present to guest, accept payment, process through point of sale and ensure guest receives cash difference
- Prepares restaurant for service
- Welcomes and greets customers with an appropriate greeting
- Takes guests orders by phone and repeating orders to ensure it is taken properly
- Take reservations by phone and repeating to ensure name and time is done accurately
- Handle guest complaints efficiently and reports matters to supervisor on duty
- Responds promptly and courteously to any guest request
- Hold all information regarding the Fort Young Hotel in the strictest confidence
Accounts clerk
Springfield Trading ltd Wholesale
12.2023 - 04.2024
- Performed clerical accounting tasks including invoice processing and data entry.
- Assisted with monthly financial reporting and reconciliation.
- Maintained organized filing systems for vendor and customer accounts.
- Supported the accounting department with audits and financial tracking.
- Ability to work well in isolation and as a team as well as assist team members if required
- Excellent customer service skills with strong oral communication skills
- Ability to work under pressure and deal with stressful situations during busy periods
- Time flexibility as shifts starts from 6am and shifts end at 11pm with occasional requirement to extend time
- Arrive 15minutes before shift starts at restaurant
- Knowledge of menus and services offered by the restaurant and hotel
- Accomplish necessary tasks using a computer including use of MS office and Point of Sale system
- Preparing final bill accurately to present to guest, accept payment, process through point of sale and ensure guest receives cash difference
- Prepares restaurant for service
- Welcomes and greets customers with an appropriate greeting
- Takes guests orders by phone and repeating orders to ensure it is taken properly
- Take reservations by phone and repeating to ensure name and time is done accurately
- Handle guest complaints efficiently and reports matters to supervisor on duty
- Responds promptly and courteously to any guest request
- Hold all information regarding the Fort Young Hotel in the strictest confidence
Assistant manager
Cam-K's Organics
10.2018 - 03.2021
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for a three-member team.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted General Manager in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
Customer Service Representative
Clear Harbor Dominica
06.2018 - 09.2018
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine the best methods to resolve service and billing issues.
- Answered customer questions and addressed concerns.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems, and solutions.
- Reviewed account and service histories to identify trends and issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Assisted with clerical needs, including answering telephone calls, performing database management, and drafting correspondence.
- Completed assigned duties and consistently produced a high volume of work to support daily business needs.
Intern
Rosalie Bay Resort
06.2017 - 08.2017
- Maintained records of reported hours to support accurate payroll administration.
- Answered phone calls daily and took messages or transferred to the appropriate party.
- Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
- Coordinated project files to support Events Co-ordinator and enhance team success.
- Replenished office inventory, removed trash and delivered files to employees to maintain an organized workplace.
- Adhered to strict security protocols to protect the confidentiality of all data.
Education
Certificate - Financial Management And Evaluation
University Of The West Indies
10-2025
Certificate - Human Resource Management
University Of The West Indies Open Campus
08-2025
Certificate - Conflict Management
University Of The West Indies Open Campus
08-2025
Certificate - Supervisory Management
University Of The West Indies Open Campus
05.2025
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FloridaCertificate - Certified Guest Service Professional Tourism
American Hotel and Lodging Association
12.2020
Associate of Science - Hospitality Studies
Dominica State College
04.2020
High School Diploma - undefined
Dominica Grammar School
06.2013
Skills
- Time management
- Strategic Planning
- Adaptability
- Product and service knowledge
- Sales monitoring
- Team collaboration
- Communication Skills
- Organizational skills
- Customer service
- Conflict Resolution
- Privacy and confidentiality skills
Awards
Volunteer/Usher for World Creole Music Festival, Volunteer/Usher, Dominica Cricket Association, Volunteer Dominica Festivals Commission - Miss Dominica Pageant
Timeline
Accounts clerk
Springfield Trading ltd Wholesale
12.2023 - 04.2024
Waitress
Fort Young Hotel
11.2020 - Current
Assistant manager
Cam-K's Organics
10.2018 - 03.2021
Customer Service Representative
Clear Harbor Dominica
06.2018 - 09.2018
Intern
Rosalie Bay Resort
06.2017 - 08.2017
Certificate - Supervisory Management
University Of The West Indies Open Campus
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Certificate - Certified Guest Service Professional Tourism
American Hotel and Lodging Association
Associate of Science - Hospitality Studies
Dominica State College
High School Diploma - undefined
Dominica Grammar School
Certificate - Financial Management And Evaluation
University Of The West Indies
Certificate - Human Resource Management
University Of The West Indies Open Campus
Certificate - Conflict Management
University Of The West Indies Open Campus
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