Kitanna A.Z Joseph
Giraudel,,Dominica
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to building and nurturing professional relationships to achieve business objectives. Adept at identifying customer needs and providing exceptional support to ensure customer satisfaction. Proven ability to adapt quickly to changing environments and deliver high-quality service in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Clear Harbor
Canefield, Dominica
01.2022 - 10.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Education
Associate's Degree - General Business
Dominica State College
Stock Farm, Dominica06-2025
High School Diploma -
Convent High School
Bath Road, Roseau Dominica08.2021
St. Martin Primary School
Virgin Lane, Roseau DominicaSkills
- Creativity
- Leadership
- Call handling
- Critical thinking
- Problem Solving
- Interpersonal skills
Educational Attainment
Caribbean Examination Council (CXC) Results
Principles of Business - I
Human and Social Biology - I
Principles of Accounts - II
E.D.P.M - II
Mathematics - III
Awards/Certification
- Microsoft Office Specialist in Word
- Leadership Award - for the House of St Theresa at the Convent High School
Personal Information
- Age: 19
- Place of Birth: Dominica
- Date of Birth: 11/05/04
- Gender: Female
- Religion: Catholic
Certification
Microsoft Office Specialist in Word
Leadership Award from the Convent High School
Timeline
Customer Service Representative
Clear Harbor
01.2022 - 10.2024
Associate's Degree - General Business
Dominica State College
High School Diploma -
Convent High School
St. Martin Primary School
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