Kristal James
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Red Cross Volunteer
Red Cross
01.2022 - 10.2023
- Enhanced disaster response capabilities by participating in training sessions and workshops.
- Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
- Collaborated with team members to assess needs and allocate resources effectively in emergency situations.
- Participated in community outreach programs, promoting Red Cross initiatives and increasing public awareness of services offered.
- Mentored new volunteers to help them acclimate quickly to their roles within the organization while fostering a supportive environment for learning.
Customer Service Representative
Home Depot
10.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
AWSDA
Portsmouth, Dominica08.2020
Associate of Arts And Sciences - Law Enforcement
Dominica State College
Stock-farm, Dominica. 10.2023
Skills
- Data Collection
- Report Generation
- Information Security
- Product Knowledge
- Data Entry
- Spreadsheets
- Critical Thinking
- Independent research and study
Languages
English
Native language
Timeline
Customer Service Representative
Home Depot
10.2023 - 03.2024
Red Cross Volunteer
Red Cross
01.2022 - 10.2023
High School Diploma -
AWSDA
Associate of Arts And Sciences - Law Enforcement
Dominica State College
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