Lalanie Daniel
Canefield
Summary
I am a customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
4
4
years of professional experience
Work History
Prep Cook
Perky's Pizza
08.2025 - 10.2025
- Prepared ingredients by chopping, slicing, and dicing to support efficient meal assembly.
- Maintained cleanliness and organization of kitchen stations to adhere to health and safety standards.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Collaborated with chefs to execute menu items accurately during high-volume service periods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Customer Service Representative
Clear Harbor
09.2021 - 05.2025
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized customer service software to track interactions and ensure follow-up on outstanding requests.
- Coordinated with team members to streamline processes and improve response times for customer concerns.
- Developed familiarity with products and services to enhance customer support and satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Water's Edge Restaurant And Lounge
06.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent tracking and reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored sales trends to assist in product placement decisions and promotional strategies.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Portsmouth Secondary School
Portsmouth, Dominica06-2020
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- Time management
- Efficient multitasking
- Following instructions
- Quick-learning
- Team collaboration
- Flexible schedule
- Willingness to learn
- Punctual and honest
Accomplishments
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Recognized by Supervisors for excellent customer service (certificates to prove)
Additional Information
Awards and Recognition:
2018
First runner up in Wob Dwiyet show
Won best talent
Volunteer experience:
2020
Flag wavers
Timeline
Prep Cook
Perky's Pizza
08.2025 - 10.2025
Cashier
Water's Edge Restaurant And Lounge
06.2022 - 10.2022
Customer Service Representative
Clear Harbor
09.2021 - 05.2025
High School Diploma -
Portsmouth Secondary School