Microsoft office
Lezan Jnolewis
Administrative Support
Grandbay
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Teacher
Ministry of Education
9 2019 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, grade sheets and attendance logs.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Hostess/Customer Service Cashier
Fort Young Hotel
07.2024 - 01.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Main Office Cashier
Hhv Whitchurch
07.2019 - 08.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Clear Harbor
6 2018 - 10.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tutor
Organized Me
4 2021 - 8 2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Education
Associate of Science - Biology
Lead Institute
Loubiere 09.2016 - 06.2019
High School Diploma -
Pierre Charles Secondary
Grandbay Dominica 09.2011 - 07.2016
Skills
Customer Service
Organization
Complaint resolution
Report preparation
Managment
Excel formulas
Typing [38] wpm
Software
Excel certified
Certification
Public speaking and professional presentation skills - UWI open campus
Timeline
Hostess/Customer Service Cashier
Fort Young Hotel
07.2024 - 01.2025
Foundations of Project Management Google Issued May 2024
05-2024
Foundations of Data Analytics Google Issued May 2024
05-2024
Microsoft Excel( Office 2016-Certiport) Certified
10-2022
Public speaking and professional presentation skills - UWI open campus
06-2021
Main Office Cashier
Hhv Whitchurch
07.2019 - 08.2019
Associate of Science - Biology
Lead Institute
09.2016 - 06.2019
High School Diploma -
Pierre Charles Secondary
09.2011 - 07.2016
Teacher
Ministry of Education
9 2019 - Current
Customer Service Representative
Clear Harbor
6 2018 - 10.2018
Tutor
Organized Me
4 2021 - 8 2021
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