Lian Vidal
Roseau,04
Summary
Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
National Bank Of Dominica
Roseau
06.2016 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Library Student Assistant
Dominica State College
Roseau
08.2013 - 08.2015
- Assisted patrons with locating, checking out, and returning library materials.
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Answered patron inquiries regarding library services and procedures.
- Assisted with shelving returned items in appropriate locations within the library.
Education
Associate of Science - Mathematics
Domonica State College
Stockfarm 10-2016
High School Diploma -
Isaiah Thomas Secondary School
St Joseph06-2013
BBA - Business Management
Monroe Colllege
New YorkSkills
- Customer Complaint Resolution
- Adherence To High Customer Service Standards
- Focused On Customer Satisfaction
- Customer Inquiries
- Information Protection
- Customer Service Excellence
- Written And Oral Communication
Timeline
Customer Service Representative
National Bank Of Dominica
06.2016 - Current
Library Student Assistant
Dominica State College
08.2013 - 08.2015
Associate of Science - Mathematics
Domonica State College
High School Diploma -
Isaiah Thomas Secondary School
BBA - Business Management
Monroe Colllege
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