Summary
Overview
Work History
Education
Skills
Timeline
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Lian Vidal

Roseau,04

Summary

Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

National Bank Of Dominica
Roseau
06.2016 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Library Student Assistant

Dominica State College
Roseau
08.2013 - 08.2015
  • Assisted patrons with locating, checking out, and returning library materials.
  • Performed clerical duties such as filing, photocopying, and scanning documents.
  • Answered patron inquiries regarding library services and procedures.
  • Assisted with shelving returned items in appropriate locations within the library.

Education

Associate of Science - Mathematics

Domonica State College
Stockfarm
10-2016

High School Diploma -

Isaiah Thomas Secondary School
St Joseph
06-2013

BBA - Business Management

Monroe Colllege
New York

Skills

  • Customer Complaint Resolution
  • Adherence To High Customer Service Standards
  • Focused On Customer Satisfaction
  • Customer Inquiries
  • Information Protection
  • Customer Service Excellence
  • Written And Oral Communication

Timeline

Customer Service Representative

National Bank Of Dominica
06.2016 - Current

Library Student Assistant

Dominica State College
08.2013 - 08.2015

Associate of Science - Mathematics

Domonica State College

High School Diploma -

Isaiah Thomas Secondary School

BBA - Business Management

Monroe Colllege
Lian Vidal